The Digital Operations Project Manager will be responsible for overseeing the day-to-day operations of the XCM Global Studio, driving the successful delivery of social and digital creative assets for XCM and other Amazon marketing teams. This role will serve as the central hub, coordinating cross-functional workflows, managing agency partner collaboration, and implementing process improvements to maximize studio efficiency.

Key job responsibilities
Manage the intake, briefing, and project management processes for all digital creative requests
Serve as the primary point of contact between internal XCM stakeholders, the FTE creative team, and the agency partner
Facilitate cross-functional collaboration to align on creative requirements, timelines, and quality standards
Monitor project status, identify and resolve roadblocks, and communicate progress to stakeholders
Develop and maintain standard operating procedures, playbooks, and training materials for studio workflows
Analyze performance data and recommend process improvements to increase efficiency and quality
Support the implementation of new technologies (e.g. project management tools, DAM systems) to digitize and automate studio operations
Provide regular reporting on studio metrics and KPIs to leadership