Job Title: Digital Experience Monitoring Architect - DEM, APM, EUEM

Location: USA

Travel:25%

Job description:
We are looking for a Employee Experience Monitoring Leader who can design employee experience programs, develop measurement and monitoring approaches and drive the function and technical implementation of the program in a “hands on” manner. The role will require the team member ensure the digital experience program is in place and can be operated by a day-to-day execution team. "

Key Responsibilities:
• Design Employee Experience programs, measures and monitoring based upon requirements from our clients
• Design the technical architecture of Digital Experience Monitoring (DEM) tools
• Develop measures and tooling required to report upon performance to Employee Experience Service Levels.
• Set-up Digital Monitoring tools including:
• Setting up Personas and Service Accounts
• Creating Views, Roles within the Digital Experience monitoring tool
• Setting up of data collection mechanisms
• Configuration of Automations
• Configuration of Engagements Surveys
• Creating Dashboards that outline Experience health
• Setup integrations to other products (ServiceNow, Intune, Ms365, SPLUNK-data forwarding)
• Developing Sensor tuning (Master and specific to assigned groups only) approach
• Developing access management frameworks including the setup of RBAC
• Set-up Analysis and Remediation procedures including:
• Client meeting set-up and initiation for the review of monthly action and backlog list
• Creation and execution of action plans for increasing Digital Experience of the end user
• Analysis approach and guidelines for the review of data points in the tool
• 3rd party vendor support
• Proactive problem resolution
• Providing training to Service desk and other critical personal for the digital monitoring tool and user experience process and procedures
• Executing the initial operation of the User Experience framework before hand-over to the BAU team

Job Title: Digital Experience Monitoring Architect - DEM, APM, EUEM

Location: USA

Travel:25%

Job description:
We are looking for a Employee Experience Monitoring Leader who can design employee experience programs, develop measurement and monitoring approaches and drive the function and technical implementation of the program in a “hands on” manner. The role will require the team member ensure the digital experience program is in place and can be operated by a day-to-day execution team. "

Key Responsibilities:
• Design Employee Experience programs, measures and monitoring based upon requirements from our clients
• Design the technical architecture of Digital Experience Monitoring (DEM) tools
• Develop measures and tooling required to report upon performance to Employee Experience Service Levels.
• Set-up Digital Monitoring tools including:
• Setting up Personas and Service Accounts
• Creating Views, Roles within the Digital Experience monitoring tool
• Setting up of data collection mechanisms
• Configuration of Automations
• Configuration of Engagements Surveys
• Creating Dashboards that outline Experience health
• Setup integrations to other products (ServiceNow, Intune, Ms365, SPLUNK-data forwarding)
• Developing Sensor tuning (Master and specific to assigned groups only) approach
• Developing access management frameworks including the setup of RBAC
• Set-up Analysis and Remediation procedures including:
• Client meeting set-up and initiation for the review of monthly action and backlog list
• Creation and execution of action plans for increasing Digital Experience of the end user
• Analysis approach and guidelines for the review of data points in the tool
• 3rd party vendor support
• Proactive problem resolution
• Providing training to Service desk and other critical personal for the digital monitoring tool and user experience process and procedures
• Executing the initial operation of the User Experience framework before hand-over to the BAU team

Required Skills:
Background in Workplace Services (WPS)
• Analytical mind and ability to read and analyze data
• Understanding the concepts and ability to implement Digital Experience Monitoring tools (Systrack, Nexthink)
• Understand basic concept of power shell and/or SQL queries with willingness to learn
• Knowledge of cybersecurity concepts
• Understanding access management methodology - RBAC
• Understanding and ability to work in Agile methodology
• Construct queries and reports of analytics inside the DEM tool
• Knowledge around cloud concepts specifically Microsoft 365
• ITIL awareness – certification will be an advantage
• Experience in using Service Now
• Client management skills and ability present WPS use cases
• Ability to deploy and configure automation in the DEM tool

Desired Skills:

Ability to group like data together to form insights that can be actioned.
Baseline data and quantify the results in meaningful business terms.
Effective in communicating DEM Insights and actions to client executives.
Organize the analytics into actionable insights in the following brief examples but not limited to:
• How applications and software will affect the performance of the computer
• What can cause a slow responsive computer
• Expert level in identifying Windows issues and proactive impacts
• Compliances
• Predictive issues

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want |www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Required Skills:
Background in Workplace Services (WPS)
• Analytical mind and ability to read and analyze data
• Understanding the concepts and ability to implement Digital Experience Monitoring tools (Systrack, Nexthink)
• Understand basic concept of power shell and/or SQL queries with willingness to learn
• Knowledge of cybersecurity concepts
• Understanding access management methodology - RBAC
• Understanding and ability to work in Agile methodology
• Construct queries and reports of analytics inside the DEM tool
• Knowledge around cloud concepts specifically Microsoft 365
• ITIL awareness – certification will be an advantage
• Experience in using Service Now
• Client management skills and ability present WPS use cases
• Ability to deploy and configure automation in the DEM tool

Desired Skills:

Ability to group like data together to form insights that can be actioned.
Baseline data and quantify the results in meaningful business terms.
Effective in communicating DEM Insights and actions to client executives.
Organize the analytics into actionable insights in the following brief examples but not limited to:
• How applications and software will affect the performance of the computer
• What can cause a slow responsive computer
• Expert level in identifying Windows issues and proactive impacts
• Compliances
• Predictive issues

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want |www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.