Columbus, OH, 43201, USA
6 days ago
Digital Experience Director
Description Summary: Huntington has embarked on a journey to invest in, and optimize our customer's Digital Channel experience. The Commercial Digital team is focused on improving customer and colleague experiences across sales, origination and service journeys. We are seeking a highly motivated, strategic thinker to optimize the suite of tools and capabilities that enable our sales, onboarding and servicing business process for Huntington colleagues. The Commercial Digital Product Director is a transformational leader who will establish a target state digital strategy, roadmap informed by business needs and partnerships with leaders and stakeholders to regularly drive alignment and overcome impediments. Duties & Responsibilities: ·Designing and implementing digital strategy as part of Commercial Banking’s strategic goals · Develop the digital experience roadmap ensuring business objectives and key results align to the segment priorities and product vision. · Oversee delivery of the digital roadmap to deliver value to Commercial Sales and Service teams, as well as ease of use and seamless digital origination and servicing experience for our customers. · Technology driven leader responsible for fostering a culture of collaboration with agile discipline to inspire teams to continuously improve delivery with a bias for execution. · Enhancement of Customer - Colleague satisfaction throughout the sales, onboarding and servicing process ·Collaborates on creation and tracking Key performance indicators to measure success, and leverage data-driven decision making for prioritization. ·Leverage industry insights to assess and recommend technology solutions that best meet business needs. · Collaborate with Architecture and User Experience to design target state capabilities and experiences Required Qualifications: · Bachelor's degree in business, technology, finance or related field · 12+ years of Digital Strategy Experience Preferred Qualifications: · Ability to effectively work in a matrixed organization with colleagues across various reporting structures · Ability to educate and drive cultural awareness of Digital Channel strategy and opportunities · Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms · Ability to independently manage multiple work efforts, including driving to execution, through key stakeholders across the bank · Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions · Efficient with Microsoft Office tools (Word, Excel, Visio, PowerPoint, Outlook) · Analytical skills to identify or discover trends or themes · Ability to clearly articulate methodology for issue resolution to complex problems · Problem solving and critical thinking, with the ability to identify root cause and proper solution Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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