At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. As a Digital CSA Manager, you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members’ primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies. Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities?  Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Azure Customer Success team in Digital Acquisition as a Digital Cloud Solution Architect (CSA) Manager. This role is flexible in that you can work up to 50% from home. **Responsibilities** + You will attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees and coach team to plan portfolio growth and utilize portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences. + As a strategic partner to executive-level business and technical decision makers, you will guide customers in defining and realizing their digital and business transformational targets while leveraging your expertise in relationship building and influencing mentor team in building strategic partnerships. + You will coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration and lead team to actively engage account to drive services consumption and up-sell and cross-set to meet and exceed monthly, quarterly and annual team targets. + Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.  Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls. Ensures accountability for process adherence, influences adoption of recommended improvements and solutions. + Supports and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation. **Qualifications** **Minimum required qualifications** + Solid experience in technical sales, architect, technical consulting, design and implementation role + OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technical architect, technical consulting, design and implementation, and/or technical sales + OR Relevant certifications from Microsoft or competitive platforms AND experience in technical architect, technical consulting, design and implementation, and/or technical sales + OR equivalent experience. + Management: Preferably 4+ years of people management experience with proven track record of successfully leading teams of 8 or more required; Familiarity with modern sales techniques and tools preferred Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .