Digital Conduct Manager (Investments)

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. 

Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. 

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

 

Key responsibilities

Detailed understanding of FCA New Consumer Duty Regulation  Oversee fair value assessments in investments products.  Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty  Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers  Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues  Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk.  Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners 

 Candidate requirements

Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services)  Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills  Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units.