A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Wealthand Personal Banking- Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join ourbranch networkas DigitalandBranch Services Executive.

Principal responsibilities

Mange queue and provide customer services in bank hall through efficient and customer-friendly servicesProactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiencesReact proactively to customers’ requests and ensure service level is in line with bank standardsHandle customers' issues and escalate when appropriate according to supervisor’s guidanceAssist branch in achieving sales targets through referrals or cross-sellingProvide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Wealthand Personal Banking- Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join ourbranch networkas DigitalandBranch Services Executive.

Principal responsibilities

Mange queue and provide customer services in bank hall through efficient and customer-friendly servicesProactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiencesReact proactively to customers’ requests and ensure service level is in line with bank standardsHandle customers' issues and escalate when appropriate according to supervisor’s guidanceAssist branch in achieving sales targets through referrals or cross-sellingProvide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelinesUniversity degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcomeFor non-degree holder, minimum 1 year of work experience preferably in customer facing roleKeen interest in latest mobile and web technologies and trendsHigh level of customer centricity mindset with dedication to deliver exceptional quality services for customersExcellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantageExcellent interpersonal and communication skills

VisitHang Seng Career Pageand sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.

University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcomeFor non-degree holder, minimum 1 year of work experience preferably in customer facing roleKeen interest in latest mobile and web technologies and trendsHigh level of customer centricity mindset with dedication to deliver exceptional quality services for customersExcellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantageExcellent interpersonal and communication skills

VisitHang Seng Career Pageand sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong.