Position Description:

Job Purpose and Scope:

 

Responsible for assisting Digital Banking management in all duties within the Digital Banking department including enrolling and maintaining customers in Voice Banking, Internet Banking, ATM/debit cards, online account opening, and ATM/mobile deposit review, and in providing assistance/guidance to branch employees. Performs initial problem analysis when system problems occur.

  

Essential Job Functions:

Assists branch employees with Digital Banking related issues.Verifies, orders, and processes ATM/debit cards.Verifies and enrolls customers in Online and Mobile Banking.Verifies and assists customers within online account opening.Verifies and performs review on ATM/Mobile deposit review.Performs routine maintenance requests from customers and branches on ATM/debit cards.Performs routine maintenance requests on customer accounts in Voice and Internet Banking.Scans and indexes Digital Banking forms.Answers customer service related telephone calls when necessary.Maintains good punctuality and attendance at work.Follows Bank policy, procedures, and guidelines.

 

 

Knowledge, Skills & Abilities:

 

Knowledge of online and digital banking systemsKnowledge of imaging systemsAbility to communicate effectively both verbally and in writingAbility to demonstrate excellent and effective customer service skillsAbility to work independently without close supervisionAbility to adapt well to changeAbility and desire to respond promptly to customer needsAbility to maintain confidentialityAbility to troubleshoot issues on standard, sensitive, and/or complex accountsAbility to demonstrate accuracy, thoroughness, and attention to detailAbility to interact effectively and professionally with management and staff at all levelsAbility to train and mentor junior staffAbility to learn, follow, and interpret Bank policies and proceduresAbility to work extended hours as necessary to accomplish work objectivesSkill in using computer and Microsoft Office, including Word, Excel, and Outlook

 

 Equipment Used in Job Performance/Working Environment:

 

ComputerPhotocopy MachineFacsimile MachineTelephone

 

  

Major Job Demands (Physical/Mental):

Decision-makingProblem solving

 

 Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.