The IT Digital Services Department has responsibility for supporting the communications efforts and for providing excellent customer service and sound guidance in support of public facing websites, intranet and other digital related content and information. The department manages website design and content to ensure that the sites are consistent with the branding and communications strategy. The department sets policies, based on best practices and guidance, that maintain a consistent look and feel and ensure the usability and accessibility of the sites. The department also coordinates with other IT departments for accessibility and UI support of applications. The Digital Accessibility Specialist serves as a subject matter expert on accessibility. They work closely with the Digital Accessibility Program Manager to assess the accessibility of all services and information. The incumbent will develop relationships with staff to gain extensive institutional knowledge and its initiatives, as well as user behavior. This person will also work closely with content contributors, the Digital Services team, and other members of the IT staff to maintain standards for accessibility and usability regarding new development. Tasks require a strong attention to detail and ability to work under tight deadlines. The incumbent will manage multiple projects from concept through completion, adhering to schedules and budgets when appropriate. Responsibilities: • Interact with individuals at all levels of government and with vendors in a professional manner and ensure that customer service is maintained at the highest level. • Serves as a subject matter expert on accessibility; develops accessibility resources pertaining to accessibility initiatives and policies. • Identifying relevant best practices and assisting in the development of strategies to enhance ability to provide accessible digital information and services • Providing audits of internal applications against the WCAG 2.1 A and AA standards • Remediating complex documents prior to posting • Assisting Manager with the establishment of web content accessibility standards to be used agency-wide • The specialist may deliver accessibility training and technical support to employees. • Collaborates with Digital Services team members to build and maintain a robust knowledge repository. • Implements and leads the testing of digital assets. Coordinates testing and reporting on the accessibility of websites, forms, electronic documents, and applications to meet accessibility standards. Advise project teams on fixing issues identified in audit reports. • Advises internal teams on implementing accessibility steps into their processes and addressing accessibility issues identified in manual and automated accessibility testing. • Assists the Digital Accessibility Program Manager with efforts to establish and manage accessibility best practices, standards and guidelines, and policy within digital initiatives. Assists in establishing in a leadership position as it relates to accessibility and usability of information technology. • Assist the Digital Accessibility Manager in developing and maintaining standards and policies that evolve along with the maturity of the digital accessibility program. • Assists in implementing digital accessibility practices across the organization, including changes to the organization’s culture. Serves on workgroups, provides training, and assistance to plan, implement and monitor accessibility of digital resources. • Promotes accessibility within the organization and advocates for accessibility as a vital part of the customer and employee experience. • Assists in creating a communication plan to alert and engage employees of their role and responsibility for accessible digital content and services. • Identify and/or develop appropriate checkpoints to allow oversight and governance activities that ensure that digital content and services procured, designed, built, tested, and maintained are meeting accessibility best practices, standards, and Commonwealth policies. • Research and implement industry best practices, standards and guidelines, and legislation as it relates to accessibility. This includes, but is not limited to, Americans with Disabilities Act (ADA), Title II, and Web Content Accessibility Guidelines (WCAG) • Maintain a solid knowledge of current developments in accessibility and technology including policies, procedures, standards, and objectives as they relate to legislation, Information Technology Policies, Executive Orders, and Memoranda of Understandings. Identify gaps or conflicts with such and make recommendations. • Anticipate problems and identify and evaluate potential sources of information to generate alternatives and solve problems where precedents do not exist. • Complete all work in a timely manner, following department standards and policies, to the satisfaction of the customer. • Communicate, explain, and defend ideas and information clearly and adapt to the audience’s level of knowledge. • Work cooperatively with team members. • Perform other related duties as required. Qualifications and Requirements: • Working knowledge of the Web principals of accessibility, usability and user experience. Experience applying expertise in usability, user experience and accessibility to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website. • Knowledge and understanding of state and national accessibility laws and standards for digital resources including Title II of the ADA, the Web Content Accessibility Guidelines (WCAG) requirements and Plain Language laws. • Thorough understanding of accessibility issues and standards to ensure compliance with WCAG 2.1 A and AA standards and regulations. • Experience using various testing software including the WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like NVDA, JAWS, Dragon Naturally Speaking and ZoomText. • Ability to perform content/software/application audits and work with developers to resolve issues. • Experience in researching industry practices and benchmark information. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports. • Skill in planning and facilitating meetings, working in teams, and group problem solving. Knowledge of the principles and practices of effective project leadership. • Proven ability to build consensus and work effectively within a cross-departmental team. • Exceptional written and oral communication and organizational skills. Ability to organize and present information in a clear, concise manner. • Ability to prioritize, manage and complete multiple assignments in a fast-paced, deadline-driven environment. • Excellent attention to detail; ability to review complex information from multiple sources and determine relevant information to a given situation. • Ability to provide outstanding customer service by anticipating customer needs, identifying products and/or services to meet their needs, and resolving complex or non-routine problems, questions, or complaints • Skill in applying principles/methods to ensure that policies, directives, and guidelines are followed. • Ability to logically identify alternatives to solve complex or sensitive problems Minimum Experience, Training, and Certifications: Three years of experience that demonstrates: • Ability to conduct accessibility audits and provide findings reports. • Identifying and/or applying applicable leading organizational accessibility practices based on research or other approaches. • Developing organizational accessibility policies, strategies, and/or guidance. • Advising organizational management on opportunities to enhance areas of accessibility. Training: Completion of the W3C Digital Accessibility Foundations - Introduction to Web Accessibility online course or comparable training course is a plus. Certifications: Web Accessibility Specialist (WAS), Certified Professional in Web Accessibility (CPWA), and Accessible Document Specialist (ADS) certifications from the International Association of Accessibility Professionals (IAAP) are a plus. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.