What you’ll do

• Operation and management of Vodafone collection system

• Legal tracking system operation and management

• Dunning operation and management

• To provide uninterrupted support in case of disaster and manage critical operational processes.

• Invoicing operation and management

• Design and implement automation and robotic systems and services.

• Provides multi-level technical support for diagnosing, reproducing and fixing Collection operation

 

• Ensures successful operation and coordination of collection & invoicing operation services

• Provides multi-level technical support for diagnosing, reproducing and dunning, invoicing, collection, billing services operation service issues.

• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.

• Provides recommendations to improve and address/lead critical issues and root cause analysis.

• Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.

• Identifies scalabilty, performance and integration issues and proposes optimal solutions.

• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.

• Provides technical guidance and recommendations to other team members.

• Works as on-call support to provide 7*24 support when it is necessary.

• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.

• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.

• Provides standardization / automation of technical processes.

• Deploys new products and services.

• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.

• It provides uninterrupted support to the operation of critical services in disaster situations.

Who you are

• Minimum 5 years experince,

• Good knowledge of Collection & Dunning/YTS applications’ design and operations.

• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.

• Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services

• High level of expertise in service incident handling and troubleshooting

• Experience of handling high frequency streaming data for real time analysis and reporting.

• Good knowledge of statistical Analysis (distribution analysis, correlation, variance)

• Good command of English.

• Significant experience in using SQL , PL/SQL.

• Significant experience in using Kafka.

• Significant experience in UNIX and shell scripting.

• Significant experience in using Microservice.

• Significant experience in using UC4.

• Basic knowledge of Oracle database administration.

• Ability to use analytical, network security, network monitoring, and administration software programs.

• Ability to work in flexible work hours under pressure and tight deadlines.

• Having strong analytical skills.

• Experienced in critical service management and service management in disaster situations.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

 

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

 

 

Plus, plenty more to enjoy!

 

#LI-Hybrid

 

 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

 

Together we can.