Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

ServiceNow Developer - UI Experience Job Description: The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platform’s capabilities and limitations for UI customization. Key Responsibilities: · UI/UX Development: o Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. o Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. o Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. · Service Portal & Catalog Development: o Design and implement responsive, user-friendly Service Portals, utilizing ServiceNow’s AngularJS-based framework. o Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. o Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific user interface requirements. · Scripting & Automation: o Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. o Utilize ServiceNow’s Glide APIs for UI customization and optimization. o Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. · Testing & Quality Assurance: o Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. o Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. o Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications: Technical Skills: · ServiceNow Platform Knowledge: o Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. o Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). o Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. o Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. · Front-End Development Skills: o Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. o Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. o Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. o Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. · Integration Knowledge: o Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. o Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. · Scripting and Automation: o Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. o Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: · Mandatory: o ServiceNow Certified System Administrator (CSA) · Preferred: o ServiceNow Certified Application Developer (CAD) o Certified Implementation Specialist - Service Portal o UI/UX-related certifications or courses are a plus. Soft Skills: · Strong analytical and problem-solving skills with an eye for detail in UI/UX design. · Excellent communication skills to work effectively with both technical and non-technical stakeholders. · Ability to work independently and as part of a team to deliver projects within set timelines. · Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: · 3+ years of experience in ServiceNow development, with a focus on UI/UX design and front-end development. · Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. · Familiarity with Agile and Scrum methodologies in a software development environment.