Company: Assured Automotive

Job Description:

The  Detailer’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous detailing of each vehicle to ensure every client receives a positive first impression upon delivery of their vehicle. The  detailer pre-washes vehicles prior to moving them into production, and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while working in alignment with all team members in achieving the repair facilities KPIs. The  Detailer is committed to being a dedicated Brand Ambassador of Boyd Autobody & Glass at all times.

Roles and Requirements

Provides positive energy when interacting with customers

Cleans vehicle exterior by hand, brush or by washing equipment

Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body

Protects and preserves automobile exterior by buffing, polishing and applying waxes

Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)

Inspect body and refinish repairs for deficiencies that may impact the quality of the delivery process; advise production supervisor as required

Accountable for ensuring all required line items as per the Repair Orders (RO) are completed to meet Assured’s quality standards

Checks in new vehicles upon arrival for prewash and document prior damages (as required)

Determine need for and add windshield fluid, gas, oil, water and antifreeze

Perform basic maintenance checks: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle

Maintains quality service by following Assured quality standards, conducting final inspection and correcting deficiencies

Shop is to be kept clean by sweeping and daily emptying of garbage containers

Maintain a clean and organized parking lot at all times

Power wash the shop floor, (to reduce appearance of dirt) as required

Maintain and organize the vehicles in the parking lot daily (incl. keys, floor mats and RO Signs)

May be responsible for maintaining an inventory of cleaning supplies

Perform miscellaneous job-related duties as assigned by Production Supervisor 

Maintain a clean and orderly production area throughout the workday, ensuring a final clean up at the end of the day

Continuously learns new technical information and techniques in formal training session in order to stay updated with rapidly changing automotive technology

Works in accordance with daily production schedule (as directed by Production Supervisor)

Advise production supervisor of collision repair problems that may have been overlooked that impact the production process

Complete the Quality Control(QC) Checklist before moving vehicle to next department

Knows status of assigned vehicles and helps problem-solve on getting and keeping all vehicles on schedule for on-time delivery

Consistently utilizes all required safety equipment and follows proper refinishing procedures in compliance with Ontario Health & Safety guidelines

Adheres to all requirements for hazardous waste disposal

Follows vendor procedures to maintain all tools and equipment

Supports all team members when required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager

Maintain the Boyd KPI’s (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Adhere to Assured’s Policies and Procedures, according to established  business practices

Actively participates in daily production meeting with the Management Team, as required

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Experience and Skills Required

High School Diploma or equivalent

Communicate effectively, both verbally and in writing‬‬‬‬‬‬‬‬‬

Strong attention to detail and work ethic

Ability to use selected vendor materials and general supplies efficiently and cost effectively

Demonstrated commitment to continued learning by attending Assured/ Industry related training

Effectively work in a fast-paced environment, demonstrating multi-tasking abilities while working under pressure

Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials

Valid G class driver's license

Must provide your own tools

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

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