Job Summary Responds to onsite technical requests through incident tickets or other means of electronic messages Identifies, troubleshoots and resolves technical issues Prioritizes calls that cannot be resolved at the time of the call Maintains tickets and SLA agreements Technical support for hardware, software, and deployment projects Monitors systems to ensure maximum availability and performance Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives Maintains inventory, knowledge base articles, and documentation Order replacement parts, technical inventory and routine standard items Help Desk support On call for afterhours support Travel between campuses for the Oklahoma City Metro area for onsite support and assigned projects Other duties as assigned Qualifications Education High School Diploma or GED. Experience Two years’ experience with supporting and troubleshooting desktop hardware, peripherals, software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred. Help Desk support Customer Service Licensure/Certification CompTia A+ certification or Microsoft Operating System certification. Valid driver’s license Compensation $18.08-$29.53/hr based on previous work experience Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement