Desktop Support Technician (Vacancy) Print (https://www.governmentjobs.com/careers/columbusoh/jobs/newprint/4724277) Apply  Desktop Support Technician (Vacancy) Salary $28.61 - $42.90 Hourly Location Varies by position Job Type Full-time Job Number 24-0552-V5 Department 47 Department of Technology Division Division of Information Services Opening Date 11/12/2024 Closing Date 11/19/2024 11:59 PM Eastern + Description + Benefits + Questions Definition The preferred candidate must have desktop support experience. This position is 100% on-site. The chosen candidate must take and pass a polygraph test. Under general supervision, is responsible for providing second-level technical support and resolution of desktop hardware and software problems for end users; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user’s problem; Documents steps taken to diagnose and resolve customer problems; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair; Installs and configures new computer hardware and software, including desktop computers, peripheral hardware, and/or mobile devices, such as tablets and laptops; Installs, upgrades, and maintains a variety of software applications and computer hardware, including desktop computers, peripherals, and/or mobile devices, such as tablets and laptops; Diagnoses, troubleshoots, and repairs software and hardware problems; Closes trouble tickets upon completion of services or resolution of problems; Participates in testing and implementation of new systems and procedures; Maintains and keeps accurate records for hardware inventories, such as computers, keyboards, laptops, tablets, printers, and cables; Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems; Requisitions supplies and materials as required; Transports information technology equipment from one City facility to another; May provide support for the technology service desk on an as-needed basis. Minimum Qualifications Three (3) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Significant coursework (nine (9) semester hours or eighteen (18) quarter hours) in information technology, information technology systems, computer science, or closely related field may be substituted for one (1) year of the required experience. A certificate of completion from a vocational program in a computer related technology program may be substituted for one (1) year of the required experience. Possession of a valid driver’s license. By completion of the probationary period, incumbents must possess a valid CompTIA A+ certification. Test/Job Contact Information Recruitment #: 24-0552-V5 Employment Type: Full-Time (Regular) Should you have questions regarding this vacancy, please contact: Kimberly Hetterscheidt Department of Technology Division of Information Services 1111 E. Broad St. Columbus, Ohio 43205 P: (614) 645-0367 E: khetterscheidt@columbus.gov The City of Columbus is an Equal Opportunity Employer The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following: + Medical + Dental + Vision + Short-term Disability + Life Insurance + Wellness Program + Tuition Reimbursement Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information. 01 Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application. + Yes + No 02 Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements? + Yes + No 03 Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework. + Yes + No Required Question Agency City of Columbus Address 77 N. Front Street, Suite 330 Columbus, Ohio, 43215 Phone (614) 645-8301 Website https://new.columbus.gov/Government/Departments/Civil-Service-Commission Apply Please verify your email addressVerify Email