Desktop Support Technician - Bilingual

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all! 

What You’ll Do
Under general direction, the role is responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. This employee acts as a lead for escalation of complex issues. 

During a Typical Day, You’ll 

Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals.  Act as an escalation point for complex technical and configuration issuesSoftphone and Hard Phone Configuration and AdministrationMonitor and Maintain Desktop Compliance such as SCCM Client Health, S1 Anti-Virus and MS Patch updatesMonitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT groupWork with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technologyEmployee will need to provide minimal training and technical assistance to end users.  Able to lead by example and act as a mentor to Desktop Support Associate TechniciansBecome a Subject Matter Expert (SME) in one or more areas vital to the success of the call center such as production application support, internal e-mail support, and quality assurance system supportCreating/Updating documentations like SOPs; Job Aids, FAQs, etc

What You Bring to the Role 

Relevant two-year associate or bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experienceSuperior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.)Working knowledge of SCCM, Antivirus, Intune, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processesHigh attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practicesMust be able to work in a fast paced environment and have good time management skills for daily tasks and projectsMust be able to work flexible hours, rotating schedules and additional hours as requiredWorking knowledge is desired in scripting using PowerShell, DOS base and other command languageWorking knowledge in creating/updating documentation (i.e. SOP’s, Job Aids, FAQ’s, etc.)

What You Can Expect 

Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

About TTEC 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.