**Description** **About Us:** S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type. **Job Title: Desktop Support Technician** The Desktop Support Technician’s role is to facilitate maintenance of all hardware; install, maintain, and support software loaded on personal computers and Local Area Networks (LAN); perform moves, adds, and changes as necessary. The employee will interact with users daily to facilitate support with any and all aspects of software, hardware, connectivity, etc. The Desktop Support Technician will report directly to the Director of Information Technology, who will determine and direct all priorities for the employee. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Include the following. Other duties may be assigned. + Respond to calls, document problems and offer resolutions + Provide operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software. + Ensure conformance to established Company policies, procedures, and standards. + Work with end users to identify and deliver required service levels. + Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. + Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. + Recommend and implement corrective hardware solutions, including off-site repair as needed. + Receive and respond to incoming calls, support tickets, and/or e-mails regarding PC and/or other hardware problems. + Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. + Maintain patches, hot fixes, and virus updates for PC security. + Support and troubleshoot Androids, iPhones, IPads and Printers. **SUPERVISORY RESPONSIBILITIES** This position has no supervisory responsibilities. **QUALIFICATIONS** To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + High School Diploma or GED required. + Bachelor’s or associate degree preferred or equivalent experience. + 2+ years of previous desktop support experience is required. + Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required. + Strong analytical and problem-solving skills are a must as well as the ability to work well independently + Experience with developing written instructions / reports required. + Experience with tactfully and promptly resolving service problems required. + Ability to think strategically, make sound decisions, and produce accurate and timely results is required. + Building positive working relationships with multiple levels of employees and management is required. + Demonstrating integrity and professionalism is required. + Demonstrating commitment to company values is required. + Excellent organizational skills are required. + Ability to follow-up on tasks and assignments in a timely manner is required. + Excellent written and verbal communications skills are required. + Ability to prioritize in a fast-paced multi-task environment is required. + Ability to perform basic business mathematical functions is required. + Ability to work with minimal supervision is required. + Ability to work effectively in a team environment is required. + Complying with all operating policies, procedures, executed Plans, and Programs is required. **LANGUAGE SKILLS** Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers. **PHYSICAL REQUIREMENTS** The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk, hear, and feel. The employee is frequently required to sit, stand, walk, use hands to grasp, and use fingers to maneuver objects. The employee may be infrequently required to lift, pull/push, stoop, kneel, crouch, and reach. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The strength rating for this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Operation of a computer, telephone, mailroom cart, and copiers/fax machine is required. Understanding simple math, technical reports, technical instructions, simple memos, and business letters is required. Writing simple memos, summaries, technical reports, and business letters is required. While performing the duties of this job, the employee may be required to commute to customer and company locations by land and air. **We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.** **Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. **Qualifications** **Experience** **Required** + Strong analytical and problem-solving skills are a must as well as the ability to work well independently + Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) + 2 years: Previous desktop support experience