Welcome page Returning Candidate? Log back in! Desktop Support Technician City Logan Campus Posted Date 17 hours ago(2/14/2025 11:18 AM) Requisition ID 2025-8839 # of Openings 1 Job Locations US-UT-Logan Category (Portal Searching) Customer Service/Support Position Type Benefited Full-Time Job Classification Non-Exempt Percent of Time or Hours per Week 30 Hours per Week College E Eccles Jones Coll of Ed & Hum Svs Department Inst for Disabil Res Policy & Pract Advertised Salary Commensurate with experience, plus excellent benefits Telework Eligible No Overview

The National Center for Hearing Assessment and Management (NCHAM) at Utah State University is seeking a responsible, energetic, and innovative person to serve as a Desktop Support Technician (Computer Technician II) for the National Technical Resource Center for Early Hearing Detection and Intervention (EHDI). This person will work with other members of NCHAM's multi-disciplinary team to provide training and support information to state agencies and hospitals implementing EHDI programs using the HiTrack data management and tracking software. A probationary period of six (6) months must be successfully completed before the employee can be given a continuing appointment. More information about NCHAM and HiTrack can be obtained by visiting www.infanthearing.org or www.hitrack.org, or by calling 435-797-3584.

Responsibilities Train new and existing HiTrack customers on the comprehensive and effective use of HiTrack software.Resolve HiTrack questions and perform technical troubleshooting, primarily through telephone and email.For advanced issues, serve as a bridge between clients and the HiTrack Development Team.Answer general EHDI questions and provide support for hospital and research staff members nationwide.Thoroughly document and log support sessions.Update written manuals and support documentation. Qualifications

Minimum Qualifications:

Working knowledge of Windows software applications, computer hardware, and related office equipment.Dependable, with a consistent record of reliability and punctuality.Knowledge of customer service principles and practices, with excellent interpersonal skills and the ability to adapt and interact successfully with people both in person and on the telephone.Willing to learn and quickly acquire expertise in both EHDI and the HiTrack tracking and data management program for newborn hearing screening.

Preferred Qualifications:

Working knowledge and troubleshooting skills with the Google Chrome web browser, Windows operating system, Microsoft Office suite, and email applications.

Knowledge, Skills, and Abilities:

Ability to function successfully as a member of a multi-disciplinary team.Ability to be self-motivated and task-oriented.Ability to adapt to stress and new challenges.Ability to accept constructive feedback.Excellent communication skills—verbal, written, and listening. Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”.

**Document size may not exceed 10 MB.**

Advertised Salary Commensurate with experience, plus excellent benefits ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The Institute for Disability Research, Policy & Practice (IDRPP) is Utah’s federally designated University Center for Excellence in Developmental Disabilities (UCEDD). The IDRPP opened its doors in 1972 and was the first UCEDD program in the U.S. to focus on the educational and social needs of children and adults with disabilities. Over the past 50 years the IDRPP has grown into one of the largest UCEDD programs in the nation and is recognized as a pioneer in research, training, technical assistance, and services for children and adults with disabilities, their families, and the professionals who serve them.

 

The IDRPP is committed to hiring people with disabilities, veterans, and diverse individuals from all communities and backgrounds.  We value visible and invisible differences, and we recognize that diversity makes us stronger.  We welcome applicants who bring something different and unique to our organization.  We value creativity, loyalty, and hard work.  We believe that we can change the world and make it a better, more inclusive place for everyone, and we want to hire people who also believe that they can make a difference.

 

Mission:

We are working together to create inclusive communities and improve the lives of children and adults with disabilities and their families through sustainable innovation, collaborative research, responsive service, and interdisciplinary training and education.

 

Values:

We Innovate: We lead by developing dynamic, sustainable, forward-thinking programs and services.

We Include: We demonstrate how to effectively work toward inclusive communities in our planning, programs, and services. We celebrate diversity in ability, race, ethnicity, culture, language, gender, sexual orientation, politics, and religion. 

We Collaborate: We forge partnerships. Working together makes us more effective and responsive to the current needs of our clients and communities.

We Care: We do what we do because we care. We are making the world a better place for people with disabilities and their families.

 

Funding Statement

The Institute for Disability Research, Policy, & Practice is one of the largest research and outreach centers at USU, and we are largely funded through grants, contracts, and fee-for-service programs. All staff positions at the IDRPP are contingent upon funding, and all senior staff at the IDRPP with graduate degrees are responsible for helping to generate funding to support our operations and growth.

 

College Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provides students with real-world service and research opportunities.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

 

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

*updated 01/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023

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