Desktop Support Technician Job Details Job Location Somerset - Somerset, NJ Description Do you love candy and snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be the place for you! At PIM, we make brands you love. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies, are enjoyed by millions of consumers every day. The Desktop Support Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will work with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests. DUTIES AND RESPONSIBILITIES + Provide support to onsite and remote PIM Brands users relating to both hardware and software problems on their workstations and smartphones + Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Somerset location + Assist in performing necessary upgrades and configurations to support business growth as it relates to our Windows desktops and user endpoint devices + Facilitate the resolution of technical problems reported by our internal and external customers through research and analysis, and further escalation when required + Thoroughly document issues, as well as the analysis and design required for resolution + Provide both oral and written status updates to management + Expresses enthusiasm, offering a partnership approach in a positive, can-do manner + Respond to and coordinate resolution efforts to tickets that have been generated by the users in our Somerset location + Possibly travel to our Park Ridge location for coverage when necessary + Other duties as assigned by the management + Work outside of normal business hours may be required based on project requirements or urgent business needs Qualifications + Bachelors Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred + Experience supporting Windows operating systems in an enterprise environment required + Experience supporting Android and iOS mobile devices required + Experience supporting Macs is a plus + Self-directed with an ability to work both independently and cross-functionally essential + Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management + In-depth knowledge of support methodologies and principles + Excellent customer service skills + Strong desire to learn new systems and technologies + Extremely high level of written and verbal communication skills; ability to document ideas concisely and quickly + Ability to communicate technical information and interact with many different skill sets. + Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment + Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each + Ability to take ownership of an issue or project and the dedication to see it through to completion + Ability to work independently and make timely decisions in alignment with business goals PHYSICAL DEMANDS/ ESSENTIAL JOB FUNCTIONS Standing, walking, sitting, bending, reaching, kneeling and crouching. Manual dexterity of hands and fingers to handle or feel objects, tools and controls. Lifting and moving of objects weighing up to 75 lbs. Reasonable accommodations will be evaluated and considered to enable an individual to perform the essential job functions. We are proud to offer: + Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position) + Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more + Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life + Personal time off, vacation time, floating days and observed holidays + Business casual dress + Entrepreneurial and innovative culture offers the opportunity for internal career advancement Awards & Accolades: + #10 Candy Company in North America + #26 Global Candy Company + Makers of Welch’s - #1 Fruit Snack in U.S. + 2024 Advocate of the Year Award + Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024 + Recognized by New Jersey Business Magazine (https://www.linkedin.com/company/new-jersey-business-magazine/) 2024 + Top 100 Privately Owned Company in the Metro NYC Market + Top 50 Employer in New Jersey PIM123 #LI-PB1 #SOM123