Desktop Support Technician Job Summary Apply Now + Job:28069-TYUN + Location: US-MA-Natick + Department:Information Technology MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users’ on-campus workstations. Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks. Responsibilities + Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications + Support online, on-premise, and off-site meetings and events + Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage + Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices. + Collaborate with team members and with other IT groups to resolve complex issues + Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks Minimum Qualifications + A bachelor's degree is required. + Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction. + Visa sponsorship will not be provided for this position. Additional Qualifications + BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent + 2-3 years of IT support, including experience with networked PC equipment + Proficiency with Operating Systems and desktop software including the Microsoft ecosystem + Knowledge of networking principles, topology, and protocols + Customer focus and dedication to customer satisfaction + UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.