As the primary Desktop Support Technician in the Philadelphia location, you will be expected to work on site 5 days a week. There are about 50 employees working out of this location so you will be the go to person for IT relaed issues. You will be responsible for troubleshooting and closing out on average 15-20 tickets a day. You will use Zendesk for the ticketing system. You will be responsible for setting up new hires. unlocking computers, troubleshooting and deploying computers.

The hourly pay range is $34.00 - $39.00.

Responsibilities:
Manage the ticketing queue for the region.
Provide immediate, high-urgency support to all end users in the Philadelphia and Washington DC office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.
Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments.
Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.
Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.
Makes hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and services.
Assists in instructing staff using standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required.
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
Perform equipment installs at multiple office locations, following established procedures to deliver consistent, reliable end-user work environments.
Troubleshoot and repair hardware failures and issues related to desktop technologies, such as laptops, desktops, printers, video conferencing, and IP phones.
Assist with network setup and configuration, including routers, switches, analog modems, and wireless access control devices.
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Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles
Manages and completes IT projects individually or on teams as directed by management
Executive level support

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