Description Job Title: Desktop Support Specialist with Adobe Premiere Expertise Location: Mid-City Los Angeles, CA (Onsite, Monday - Friday, 10 AM - 7 PM) Salary: $60,000 - $75,000 per year, plus benefits Job Description: We are seeking a Desktop Support Specialist with exceptional Adobe Premiere Pro troubleshooting skills and a strong background in the Media and Entertainment industry. An ideal candidate is not only a tech enthusiast but also a creative individual with personal experience in video editing, either professionally or as a hobby. This onsite role will require you to work at our Mid-City Los Angeles office, Monday through Friday, from 10 AM to 7 PM. This position offers you the opportunity to combine your technical expertise with your passion for video editing, playing a vital role in supporting creative professionals within a fast-paced, dynamic environment. Key Responsibilities: + Provide technical troubleshooting and hands-on support for Adobe Premiere Pro and related Creative Cloud applications, ensuring minimal downtime for end users. + Offer remote and in-person desktop support for Windows and Mac systems, including software installation, hardware configuration, and network troubleshooting. + Act as a liaison between technical teams and creative teams, translating technical jargon into actionable solutions for time-sensitive production workflows. + Troubleshoot video editing hardware (e.g., RAID storage, GPUs, high-speed drives) and software issues tied to rendering, exporting, and file compatibility. + Maintain and support editing suites, ensuring all systems are optimized for high-performance workflows. + Offer best practices around media management, file storage, and export settings to ensure smooth collaboration. + Document technical resolutions and provide ongoing training/resource materials for end users to empower increased self-sufficiency. + Stay current on updates and trends within the Creative Cloud ecosystem, particularly for Premiere Pro, and recommend upgrade strategies. Requirements Required Qualifications: + 3+ years of experience in desktop support or technical support roles, preferably in a Media and Entertainment environment. + Advanced expertise in Adobe Premiere Pro troubleshooting (installation, crashes, rendering errors, etc.) and a deep understanding of its integration with the broader Adobe Creative Cloud suite. + Proficiency in troubleshooting both macOS and Windows platforms, including their applications in video production workflows. + Hands-on experience with video editing workflows and technologies, including codecs, frame rates, and color grading. + Ability to prioritize, multi-task, and manage multiple concurrent requests in a fast-paced environment. + Strong interpersonal and communication skills, enabling you to explain technical concepts to non-technical users. + Personal passion and experience in video editing (e.g., personal projects, freelance video work, or similar creative endeavors). Preferred Qualifications: + Familiarity with hardware commonly used in post-production, such as RAID systems, external GPUs, and advanced rendering setups. + Understanding of common Media and Entertainment file types, transcoding, and digital workflows. + Experience in additional Creative Cloud tools, such as After Effects, Photoshop, or Audition, is a plus. + Certifications in Adobe software, Mac/Windows administration, or related areas are a bonus. Benefits: + Competitive salary ($60K - $75K based on experience). + Comprehensive medical, dental, and vision insurance. + PTO and paid holidays. + Opportunities for professional development and industry networking. If you are passionate about combining technical support, video editing expertise, and creativity, this position will empower you to contribute meaningfully in an exciting Media and Entertainment environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .