Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About us

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

 

About the role

As a Desktop Support Officer, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;

Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:

User onboarding and offboarding

Technical support

IT procurement

System and network builds and implementations

Maintain daily performance of computer systems;

Assist users through the problem-solving process;

Install, modify, and repair computer hardware and software.

About You

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

At least 3 years’ commercial IT experience;

Knowledge of IT Workflow tools, including FreshService;

Exposure to virtualization platforms;

Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;

Knowledge/experience with G Suite Software, Active Directory;

Experience with updating and managing technical documentation;

Hardware knowledge;

Basic understanding of TCP/IP networking;

Microsoft products Knowledge (Office and Windows Server 2012 R2+);

Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

Salary

The salary range for this role is $75, 000 -  85, 000 per annum + superannuation. 

Our Benefits

Join a leading global technology brand that offers benefits you’ll actually value, including: 

Flexible work arrangements that support your unique need;

18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;

Women in Digital membership, granting you access to a host of member industry events and resources;

Additional birthday, community giving, wellness and study leave;

Our free and confidential Employee Assistance Program counselling service and wellbeing resources;

A jam-packed calendar of cultural celebrations and social activities;

Global career and professional development opportunities;

Salary sacrifice and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you, we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.