Req ID: 312863
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Associate-Field Tech to join our team in Corregidora - Santa Barbara - El Pueblito, Querétaro (MX-QUE), Mexico (MX).
31407203 - Field Tech Senior Representative
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking
products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or
repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers
• These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
• They complete a variety of tasks which are standard and recurring.
• When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing. • Performs basic configuration of desktop / notebook /printers.
• Responsible of simple parts replacement and repair on desktops / notebooks/ printers.
• Basic knowledge of Windows operating system environment.
• Basic client service skills.
• Basic Asset Management and Asset Tracking skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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