Description We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. This fully on-site role is based in Phoenix, Arizona, and is ideal for someone detail-oriented with experience in Level 2 desktop support and the ability to manage user requests efficiently. If you have a passion for troubleshooting and providing excellent IT support, we encourage you to apply. Responsibilities: • Provide Level 2 desktop support to resolve technical issues efficiently and effectively. • Manage and respond to 5-20 tickets daily, supporting approximately 200 users. • Offer remote support for users as required, ensuring timely solutions. • Diagnose and repair computer hardware, including Dell devices and peripherals. • Administer and troubleshoot Active Directory accounts and permissions. • Support Apple devices, including configuration and maintenance. • Implement and manage backup technologies to ensure data integrity. • Maintain and update configuration management systems to track IT assets and changes. • Deliver exceptional customer service by communicating clearly and professionally with end users. Requirements • Proven experience in Level 2 desktop support roles. • Strong knowledge of computer hardware, including Dell technologies. • Proficiency in Active Directory administration and troubleshooting. • Familiarity with Apple devices and their operating systems. • Experience with backup technologies and data protection strategies. • Ability to manage configuration systems effectively. • Excellent communication and problem-solving skills. • Ability to work fully on-site in Phoenix, Arizona. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .