Description We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers the opportunity to provide technical expertise and troubleshooting assistance in a detail-oriented services environment. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Responsibilities: • Provide deskside support to resolve hardware and software issues for end-users. • Troubleshoot and configure systems, including Windows 8 and 10 Pro operating systems and Mac computers. • Deploy and manage computer hardware and software efficiently, ensuring minimal downtime. • Utilize Active Directory to manage user accounts and permissions. • Offer emergency technical support and address critical system issues promptly. • Collaborate with the helpdesk call center to ensure seamless communication and resolution of technical problems. • Implement configuration management practices to maintain system integrity. • Work with Citrix and Dell technologies to support enterprise-level systems. • Assist in deploying updates and maintaining EO/IR systems. • Deliver training and guidance to users on Microsoft Office applications. Requirements • Strong verbal and written communication skills. • 1-3 years of experience in a desktop support or similar role. • Proficiency in Windows operating systems, Mac computers, and Microsoft Office applications. • Familiarity with Active Directory and Citrix technologies. • Ability to manage multiple priorities and provide emergency technical support. • A self-motivated individual who can work independently with minimal supervision. • High school diploma required; additional college education or certifications such as Microsoft or CompTIA are highly desirable. • Experience with computer hardware, configuration management, and system deployments. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .