Job Description Insight Global is looking for a Desktop Support contractor to join a large retail client in New York City. This contractor will be responsible for helping resolve tickets on the desktop team. They will be troubleshooting level 2 issues, password resets, programs not working, connecting to video conferences and overall windows based issues. They will sit alongside a team of 2, supporting around 30 tickets a day. This role will be onsite five days a week supporting 3 locations in Manhattan daily between 34th street, 25th street and 5th Ave locations. This will start out as a 6 month contract and then move into a permanent role after. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3-5 years of experience with Desktop Support  - 50/50 Experience with both MAC & Windows  - Experience supporting mobile devices both IOS and Android  - Experience troubleshooting video conferences  - Cisco Webex Support experience  - Google Workplace experience  - Strong customer service, excellent verbal communication and organized - Active Directory - Jira for a ticketing system - 10% MAC work JAMF experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.