**Overview** Oversee the technical support services for all technical inquiries received via the telephone and/or email. **Responsibilities** + Ensure that all technical support requests are evaluated and prioritized as per standard operating procedures. + For complex issues that Tech Support staff are unable to resolve, assess nature of technical issues to determine appropriate actions. + Ensure that the help desk report tracking system is maintained and all calls are followed up. + Disseminate information on any problems or potential delays. + Follow up with employees to evaluate the effectiveness of resolution. + Provide direction and guidance to Technical Support staff. **PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS** + Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs). + Mental qualifications include ability to analyze and resolve technical support problems and communicate effectively to staffthroughout the organization. + Approx. 10% travel may be required. **Qualifications** + Associates Degree or equivalent work experience. COMPTIA A+ Certification a plus + 5 or more years of experience in Help Desk support + Advanced knowledge of standard office equipment + Software technologies should include Windows XP, Windows 7, Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is required + Electronic imaging, Electronic print, Electronic document management experiences a plus + Excellent communication skills (written and verbal) + Strong organizational skills and the ability to quickly assess and prioritize + Communicate effectively with diverse groups and clients + Ability to perform under tight and often stressful deadlines + Ability to manage several projects simultaneously + Work with peers and team to establish departmental decisions, processes and ensure standardized activities + Must understand corporate business objectives, and apply necessary judgment to effectively utilize limited I.T. resources **What We Offer** + An opportunity to join an established team and be part of a successful and proven global organization! + A competitive compensation program! + Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match! + Employee discounts on Canon products & vendor discount programs for employees! + World-Class Training & Career Development Programs! **Job Locations** _US-NY-NEW YORK_ **Posted Date** _6 days ago_ _(11/7/2024 4:27 PM)_ **_Requisition ID_** _2024-18852_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Information Technology_ **_Position Type (Portal Searching)_** _Regular Full-Time_