Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate in various markets, including financial services, healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The main role of the Desktop Engineer, supporting Experian's North American Contact Center (MCE), is to create, develop, and implement solutions to complex technical and procedural problems, providing expertise for end-users and the Service Desk through a focus on automation. Reporting to the MCE Service Desk manager, you will perform complex diagnostics to resolve desktop environment problems and rely upon technology best practices and research findings to improve desktop performance and end-user experience. You will also develop the strategy and maintain processes and technologies that deliver an end-user experience and provide IT solutions and services.

Responsibilities

You will engineer and manage automation and integration workflowsDevelop and manage client endpoint management configurations and policiesYou will provide management support to all computers owned and managed within MCEYou will be a resource on projects including new hardware images and other projects involving updates to software on end-user devicesYou will perform system administration and updates, operating system and software updatesYou can manage business-critical systems, such as System Center Configuration Manager and Active DirectoryYou will research complex technical problems and technical fixesReview service desk reports to identify systemic end-user device issuesParticipate in a collaborative design and solution-delivery environmentYou will escalate trouble ticketsYou can manage tickets promptly, including opening, updating, and closingYou can have lines of communication with end-users throughout the lifecycle of their issue or service request

QualificationsBachelor's Degree in computer science or equivalent experience5+ years' experience in client endpoint supportYou have experience working in a Windows client environmentExperience with SCCM, Intune, MDM, Active Directory, Group PolicyProficiency in modern scripting languages (PowerShell, Python)You understand the connections and relationships across departments and entities for both internal and external constituenciesExpert troubleshooting skills of complex technical end-user device issues in large distributed environmentYou have a demonstrated rack record of excellent quality assurance and documentation skillsExperience in packaging and deployment of software on WindowsYou will work Central Time or Eastern TimeYou know Automation, Endpoint Support, and Scripting

Additional Information

Benefits/Perks

Great compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFlexible schedule, ability to work remotely, hybrid, or in-officeFlexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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