Position Details  Position Details

Job Title Desktop Engineer Position Number 8102259 Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Rogers Park-Lake Shore Campus Department Name ACADEMIC & OPERATIONAL SUPPORT Location Code IT SUPPORT SERVICES Is this split and/or fully grant funded? No Duties and Responsibilities 1. Manages Windows desktop environment utilizing various tools including Microsoft System Center Configuration Manager (SCCM / MECM), WSUS, and AD.
2. Manages Mac systems environment utilizing Jamf management system and tools including Composer, Jamf Imaging, Jamf remote.
3. Creates, maintains, and updates standard images for University Windows and Mac workstations
4. Packages, configures, and installs core software packages in Windows and macOS environments.
5. Creates documentation for application installation packages, imaging processes, and system maintenance processes.
6. Manages Pharos pay-to-print systems
7. Adds, updates, and troubleshoots applications and User accounts in Apporto virtual desktop system
8. Manages application licensing servers
9. Escalates problems appropriately to vendors and other ITS resources.
10. Logs, tracks, and updates incidents in issue problem log.
11. Participates in and/or leads technical projects.
12. Trains and mentor other technicians on desktop application delivery processes.
13. Ensures high level of customer satisfaction, client relations, and quality standards.
14. Performs other projects and responsibilities as required. Minimum Education and/or Work Experience - A minimum of a BA/BS Degree in Computer Science, Information Systems, or a related field
- Minimum 2 years’ experience in a desktop support or desktop engineering environment Qualifications Education/Experience:
- A minimum of a BA/BS Degree in Computer Science, Information Systems, or a related field
- Minimum 2 years’ experience in a desktop support or desktop engineering environment

Language Ability:
- Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
- Core consulting skills such as business writing and presenting, and analytic comparisons.
- Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.
- Ability to develop and write reports, business correspondence, and procedure documentation.
- Able to communicate technical ideas and concepts to non-technical audiences.

Computation Ability:
- Strong analytical and problem-solving skills.
- Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health

Reasoning Ability:
- Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
- Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem-solving situations.
- Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.
- Ability to be flexible and adaptable to changing environments and business situations.
- Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.
- Evaluate technology problems and create manageable solutions.
- Able to synthesize complex or diverse information at an enterprise level.

Interpersonal:
- Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.
- Diversity – Shows respect and sensitivity for cultural differences; supports and engages with University DEI initiatives.
- Ethics – Treats people with respect; Works with integrity and ethically; handles sensitive and confidential issues and materials appropriately.

Organizational Skills:
- Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas.
- Supports organization’s goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

Availability:
Most of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates/Credentials/Licenses None Computer Skills - Experience with Microsoft Group Policy, Active Directory, SCCM/MECM, WSUS, Image creation.
- Experience with packaging software for centralized distribution.
- Experience with Jamf management system.
- Knowledge of Azure AD, Pharos Uniprint, Faronics DeepFreeze is a plus.
- Experience remotely configuring and reporting on Windows 10/11 and macOS computers.
- Experience with VM workstations.
- Competency in integrating peripherals with desktop software.
- Ability to work in at least two common scripting languages such as: PowerShell, Bash, VBscript, AppleScript. Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands None Working Conditions None Open Date 01/22/2025 Close Date Position Maximum Salary or Hourly Rate $120,000/ann Position Minimum Salary or Hourly Rate $90,000/ann Special Instructions to Applicants About Loyola University Chicago Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola’s professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. In addition to offering a world class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Our benefits are centered on health and wellness, financial security, equity, and work-life balance. We offer medical, dental, vision, 403(b), HSA, FSAs, tuition benefit, pre-tax transit benefits, EAP, and more. To view our benefits in detail, click here.

As one of the nation’s largest Jesuit, Catholic Universities, Loyola University Chicago fosters a transformative cultural experience that honors Diversity, Equity, and Inclusion. We are committed to recruiting and retaining a diverse, mission driven workforce that enables a culture of inclusivity. We act with the heart of a nonprofit organization and an academic enterprise with ethical practices that advance the Jesuit Mission. Loyola actively seeks to build a community of diverse opinions, perspectives, and backgrounds that support our Jesuit tradition, while helping Ramblers foster a sense of belonging and affinity for all.

Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Quick Link for Posting https://www.careers.luc.edu/postings/30788 Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's Degree in Management Information Systems, Computer Science, or Engineering, or equivalent experience? Yes No * Do you have a minimum 2 years’ experience in a desktop support or desktop engineering environment? Yes No * Why do you want to work for Loyola University Chicago?

(Open Ended Question)

* How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents