Location: Albany, NY Category: Promotional Posted On: Wed Mar 12 2025 Job Description: Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Analyst. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Analyst is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Analyst is a subject matter expert in desktop and mobile computing and provides technical leadership within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong expertise in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.), and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Analyst understands the importance of well-defined processes and promoting their adoption across large service teams to successfully manage the pace and volume of work required to support thousands of devices. The successful Analyst independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership and direction of the D&MC Manager, the Analyst is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Essential Functions: Endpoints service standards, efficient operations and consistent user experiences + Provide subject matter expertise, oversee and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. + Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. + Oversee the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. + Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. + Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) + Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to TIS standards, controls, security policies and procedures. + Build and maintain advanced technical expertise in ITS' enterprise desktop and mobile device management applications and tools. + Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects + Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. + Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. + Develop and maintain a strong understanding of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a role in planning cyclic replacement of all D&MC assets. Provide day-to-day operational oversight of operations and service offerings + Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. + Provide subject matter expertise, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. + Other reasonable duties as assigned. Project Management + Serve as Project Manager on D&MC projects. + Actively participate, as needed, in ITS projects related to your service(s). Functional and Supervisory Relationships: + Reports to: Manager of Desktop and Mobile Computing Services + Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Job Requirements: + Excellent interpersonal, oral, and written communication skills. + Organize work, prioritize tasks, and manage multiple and changing priorities. + Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. + Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval. Working Environment: + Typical office environment Job Requirements: Required Qualifications: + A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization. + 3-5 years' experience building operating systems and application deployments in a large, complex environment. + 3-5 years' experience documenting deployment processes that can be replicated/implemented by field staff. + 3-5 years' experience supporting desktops and mobile devices, IT operations, or systems administration addressing and resolving issues escalated for higher level support. + At least 2 years in a professional position with experience independently assessing and resolving challenging technical and/or non-technical problems or requests. + Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community + Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: + 1-3 years' experience using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. + 1-3 years' experience using and maintaining active directory and group policy. + 1-3 years' experience developing and continuously maintaining technical documentation within a knowledge base repository. + Experience configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. + Experience configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. + Experience using PowerShell (or similar scripting language) to manage workstations, users, AD. + Experience using and supporting workstations running Linux operating systems. Additional Information: This is a promotional opportunity for current UAlbany employees. Eligibility for Consideration: + You must be employed at the University at Albany campus. + You must be in a State-funded UUP professional position (MC employees are not eligible). + You must have a permanent, term, or probationary appointment. Only temporary employees employed by UAlbany for three or more consecutive years can be considered eligible. For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4 (https://www.albany.edu/hr/promotion.php) . Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4; $85,000-95,000. Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml (https://www.albany.edu/police/statistics-and-records) Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=186330