Purpose Statement:  Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities:

Manages low to medium complexity tasks and provide customers with timely feedback on status. Support issue escalation and resolution.Follows Global IT policies and standards.Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.Awareness of established change management policies and procedures to test and implement system updates, modifications, and/or deletions.Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Support root cause analysis and corrective actions.

Education/Experience Qualifications:

A minimum of an Associate’s degree is requiredOne to two (1-2) years of related experience is required; One to two (1-2) years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:  

Intermediate level computer skillsEntry level decision making and problem-solving skillsIntermediate verbal and written communication skillsAbility to write detailed correspondence, journal task progress, problem resolutions, and technical proceduresAbility to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organizationGeneral office equipment and materials

Physical Requirements:  

Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:  

N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.