Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Deskside Support Agent (ONSITE)

Work Location: Charlotte, NC

Job Summary

We are seeking a dedicated Systems Engineer with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in EndPoint Operation CITRIX Desktop Management - SCCM Device Management Intune and Field Services. This role involves managing and optimizing our IT infrastructure to ensure seamless operations and support for our business processes.

Responsibilities

Manage and optimize Endpoint Operations to ensure seamless functionality and security. Oversee CITRIX environments to provide reliable and efficient virtual desktop solutions. Implement and maintain Desktop Management using SCCM to streamline software deployment and updates. Utilize Device Management Intune to manage and secure mobile devices across the organization. Provide Field Services support to address and resolve hardware and software issues on-site. Collaborate with cross-functional teams to ensure IT infrastructure aligns with business needs. Monitor system performance and troubleshoot issues to maintain high availability and reliability. Develop and implement IT policies and procedures to enhance system security and efficiency. Conduct regular system audits to ensure compliance with industry standards and regulations. Provide technical support and training to end-users to enhance their productivity. Lead projects related to IT infrastructure upgrades and improvements. Document system configurations processes and procedures for future reference. Stay updated with the latest industry trends and technologies to recommend improvements Provide Level 2 support for complex issues, troubleshoot network and printer problems, and use remote control tools. Build and deploy operating system images and push software updates using Intune and SCCM. Manage and support Office 365 applications and administer Intune environments. Handle device identities across Azure AD, Hybrid Azure AD, and On-Prem scenarios. Update and clean up asset management systems and maintain software and hardware inventories. Lead the deployment of software releases and system upgrades via Intune. Perform diagnostic testing and utilize remote control tools for troubleshooting. Present and communicate effectively with technical personnel, executives, and managers, and support video/audio conferencing requests.

Certifications Required

ITSM Related certifications

Salary and Other Compensation

Applications will be accepted until 11/25/2024.

The annual salary for this position is between $37,800 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.