**Description** SAIC is seeking a Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include: + Hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities + Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs + Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed + Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration + Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues + Troubleshoots complex issues + Updates status of queued service requests with the IT service management system + Certifications desirable but not required include A+, Net+, Secure+, ITIL V4 + Must be reliable and have independent transportation Top Qualifications, Skills, Experience or Certifications: + Deployment of customer hardware and software + Troubleshooting IT issues + Problem Resolution IT support to end users Job Role Specific Requirements: + The support will range from simple to complex system issues and may include VIP support requirements + The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment + Must have strong customer service skills and be able to multitask between hardware and software solutions + We are looking for exceptional organization skills, scheduling, and the ability to document processes + Strong skills with imaging machines and troubleshooting during the image process are a plus + Customer service and communication skills + Remote and Deskside Experience troubleshooting hardware and software issues + Troubleshooting Microsoft Windows + Installation and configuration of new machines in a Windows environment + Smart cards / PIV cards (general knowledge) + Experience with Office 365, VPN, Active Directory, Thin Client + Provide Remote Tool Support + Conference Room / VTC Setups + HDI Desktop Tech **Qualifications** Experience: + Must have a minimum of four (4) years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software + Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking + Must possess a High School Diploma. Degree may be substituted with six (6) additional years of related experience + HDI Technical Support Professional required within six (6) months of employment _Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and_ _the ability to obtain a public trust._ SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412421 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability