Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations. 

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

Our Pottery Barn store in Fortitude Valley, Brisbane, is seeking a Design Specialist to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. 

As a Design Specialist, you will:

Create unique, engaging experiences for customers by sharing expertise on enhancing their home. Utilise design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces. Make product, colour and design recommendations to suit their style and needs. Anticipate the client's needs for every room in their home and make suggestions. Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases. Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes. Assist in implementation and maintenance of visual merchandise presentation, signage and lighting. Assist colleagues with complex customer concerns. Assist customers with special services including gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

We think you’ll be successful in this role if you: 

Have experience in design and a passion for homewares, with strong clientele ability. Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares. Have the ability to connect with customers through service and selling. Love to sell and are driven to meet and exceed targets. Succeed in a team environment but can work independently and manage your own time. Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products. Have the confidence and passion to anticipate customer needs and problem solve. Are most successful when provided with clearly defined sales goals and metrics. Have effective communication, organisation and leadership skills.

You’ll love working here because: 

We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.  We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.  We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.  We live and breathe client experience. We have a smart, experienced leadership team that are open to fresh ideas.  We believe in autonomy and reward you for taking initiative. We get to be creative daily and we have fun!

If you are passionate about delivering world-class service to our clients through your designs, apply today! 

Please note, this is a permanent, part time position (60 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.