The Company
Bain & Company is one of the world's leading business consulting firms. We work with top executives to help them make better decisions, convert those decisions to actions, and deliver the sustainable success they desire. For forty years, we've been passionate about achieving better results for our clients—results that go beyond financial and are uniquely tailored, pragmatic, holistic, and enduring.
We advise global leaders on their most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We've worked with the majority of the Global 500, thousands of major regional and local companies, and private equity funds representing 75 percent of global equity capital. We are proud of our clients' track record, like the fact that our public clients have historically outperformed the stock market 4 to 1.
The Role
The Manager, Creative Services will lead a creative services team (typically at least 6 team members) and manage related workflows within approved budget. The Manager is responsible for the team’s service levels (quality, productivity) and professional development.
In addition to his/her leadership role, the Creative Services Manager is expected to have an allocation of his/her time dedicated to providing design services to supported offices (typically at least a 50% allocation but may vary according to team size).
Key Tasks and Responsibilities
Service Delivery
• Monitor service levels and NPS (Net Promoter Score) for the team and drive execution of action plans, when required.
• Chair and lead regular team meetings and provide two-way communication between the team and the Director, Creative Services.
• Drive a high-performance customer centric service culture within the team, ensuring understanding and application of Design Standards, Professional Standards, Operating Principles and Best Demonstrated Practices.
• Set-up and monitor quality control processes to ensure “zero-defect” attitude for team operations.
• Troubleshoot issues involving design service and design staff, and handle escalations as needed.
• Continuously improve processes and drive improvement initiatives.
• Deliver high-quality services on assigned work.
Resource Planning and Management
• Regularly assess workload and run efficiency/productivity improvement initiatives, where necessary.
• Recommend paid overtime decisions, when needed, in accordance with office policies.
Team Management
• Participate in recruiting process and hiring decisions.
• Oversee on-boarding for new hires.
• Manage execution of training plans for team members, and monitor quality of trainings.
• Provide on-going, timely feedback. Act as a coach to team members and manage team performance.
• Conduct one-on-one meetings with team members on a regular basis, to review skill plans and track progression.
• Drive annual review process for team members.
• Initiate knowledge and experience sharing sessions.
Project work
• Contribute to global standards and strategies and advise on layout, design, and technical solutions available to maximize visual impact of design and specialized graphics.
• Liaise with Creative Lead on high-stakes presentation projects, related specifically to resource and capacity management.
• Take an active role in implementation of departmental or regional/global initiatives.
Qualifications and Skills
? Bachelor’s degree required; a Graphics/Design related degree is preferred
? 6+ years graphic design experience in a comparable corporate environment
? Supervisory experience and workflow management experience
? High level proficiency in Microsoft Office
? High level proficiency in design tools for presentation design and relevant specialized graphics support
? Excellent communications skills
? Interest in developing technologies and application within a corporate environment is essential
Personal Attributes
? Outstanding professional customer service attitude
? Effective decision maker. Resourceful with aptitude for practical and innovative problem solving and processes improvement for the benefit of organization
? Strong work ethic, ownership, and responsibility for achieving results
? Detail oriented, quality first attitude with proactive approach to skill development
? High level team organization, prioritization, and time management skills
? Team oriented with ability to work autonomously
? High level management and leadership skills; ability to support, develop, coach and mentor others, including through a confident and systematic approach to giving and receiving feedback