We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

Ford Customer Service Division (FCSD) has restored the Design For Service (DFS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development.  The DFS Commodity Manager is responsible for leading DFS Commodity Specialists, which function as a primary FCSD interface to the Product Development Forward Model Development (Platform/Program/Unit/Technology) teams. The DFS Commodity Manager and team will be focused on Underbody, Transmission, and Chassis.

You'll have...

This leader should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well.  The ideal candidate has the following:

Bachelors Degree5+ years of professional experience2+ years of experience leading a teamExperience and ability to:Lead through influence and collaborate across the EnterpriseUse data and customer insights to influence strategic decisionsGlobal experience in working with all regions (Eu, S. America, International Markets, China)

Communication

Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.)Possess strong interpersonal skills, demonstrating professionalism in all actions.

Own Working Together

Collaborative team player focused on building strong relationshipsBelieve in skilled and motivated people working togetherFocused on continuous development of self and others

Strategic Thinker

Ability to work independently, thought leadership, forward-thinking

Even better, you may have...

Masters Degree3+ years of experience leading a treamKey knowledge/experience preferred:Technical acumen related to assembly/disassembly of mechanical systems/components, as well as technical publicationsFamiliarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations)Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome)Experience in leading a team preferred

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverageFlexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and moreFamily building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and moreVehicle discount program for employees and family members and management leasesTuition assistanceEstablished and active employee resource groupsPaid time off for individual and team community serviceA generous schedule of paid holidays, including the week between Christmas and New Year’s DayPaid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

 

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.  #LI-Hybrid   #LI-DP1

What you'll do…

The DFS Commodity Team’s core responsibilities:

Improve serviceability in future product designs Proactively work with PD Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience.Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairsIdentify/Champion resolution of High Impact Serviceability ActionsMonitor service requirements; introduce new requirements, identify improvements, manage revisions, and ensure service requirements are met or have an approved deviation.Identify required Essential Special Service Tools (ESSTs) and work with PD to secure funding.Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level)Deliver common and efficient global processesLead effort to define new service strategies and support dealer service strategy.Lead effort to define service strategy for introduction of commodity related technology.Lead advance service engineering effort to influence GTDS integration and GPDS development to ensure design for service is integrated into critical advanced workstreams. Support updating of DFS processes to align with the new PD development system (GPDS) and best practicesCulture/Our TruthsRole model the Ford OS behaviors & develop team to achieve success in Excellence, Focus and Collaboration Promote/embrace work life balance toolsConduct Individual Development Plan meetings and ensure implementation Utilize empowerment, coaching & counseling w/actional feedback, team building and process improvements to create a work atmosphere that develops employees to their fullest potential.

Demonstrate global leadership ensuring roles and responsibilities are defined/agreed and Global Design for Service processes are followed.