Company :Highmark HealthJob Description : 

JOB SUMMARY

You dream about system intricacies; accessibility is always on top of your mind and designing at scale is your jam? You have built many Design Systems or led a DesignOps team in a large product organization? Do you keep thinking about ways to improve how designers work with others? Do you love measuring how design create impacts? If you answered YES to all these questions, please keep reading!

We are looking for a highly ambitious, energetic, and experienced Design Director to help us build and lead our Design Enablement team (Design System, DesignOps and Design Research) so that our experience design teams can create best-in-class digital healthcare experiences at scale.

The Design Director will lead, inspire, mentor, and motivate a team of talented Design Managers and their respective teams, and play a key role in defining and fostering our Design culture.

This will be a remote-friendly role, with the freedom to set your own work-from-home schedule. When safe and within reason, there will be times where the team will meet onsite in Pittsburgh, PA.

 

ESSENTIAL RESPONSIBILITIES

Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets and in support of scaling curated health model solutions. Provide periodic informal work guidance/direction to junior team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives. Evaluates new software or technology capabilities, assesses vendor solutions, creates and manages ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.Accesses market intelligence capabilities focused on understand the market products, innovations, competitor solutions and any aspect of information needed to support the design process.   Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.  Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related program

Substitutions

None

Preferred

Master's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related program

EXPERIENCE

Required

7 years of related progress experience in the area of specialization, including experience in leading large projects 5 years in Technology, Business or Healthcare

To Include

1 year with strategy / management consulting firms or internal strategy groups of healthcare companies

Preferred

5+ years of experience building and leading a structured Design System OR DesignOps teamExperience driving design and research for SaaS productsExperience in a highly regulated industry like healthcare, banking and fin-techDeep understanding of design systems and systems thinkingProficiency in Figma

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Excellent written, interpersonal, communication, and presentation skillsHighly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologyknowledge of software development lifecycle, from planning to deliveryExperience developing business cases, and building ROI for programs from planning through execution

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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