WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Deputy Manager tasks include but are not limited to:

• To collaborate with the General I.T Manager and ensure the smooth running of the IT Operations

• Assist the General I.T Manager to plan, develop, implement, coordinate and oversee organizational initiatives and projects.

• To work under the direction of the General I.T Manager and deputize for him/her when required.

• Develop, stimulate and evaluate the Assistant Managers growth and guide them toward their career roadmaps.• Coach and assist Assistant Managers in their relevant areas of responsibility.

• Monitor the performance of the Assistant IT Managers and develop appropriate coaching mechanisms to stimulate improvement in the relevant area of need.

• Ensure that team meetings are held weekly and the interaction between the team members is monitored and kept healthy and productive.

• Ensure effective and rational conflict management.

• Promote team cohesion and ownership. Motivate and inspire the IT team to achieve targets.

• Apply strategic thinking where people, process and technology management is concerned.

• Act as a point of escalation for customers and manage their expectations.

• Ensure the alignment of technology, process and people to business objectives.

• Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.

• Draft reports on IT Service Delivery and present the data to the Senior Management Team

• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences

• Be proactive and review business processes and suggest improvements, Identify opportunities and risks and suggest appropriate action.

• Address all HR related matters including absence, performance and behaviour management.

• Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required

• ITIL V3 Certified (Required

)• Tertiary IT Qualification (Required)

• Management Qualification (Desirable