Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

As Rosebank College takes bold steps to expand its range of qualifications, we are actively working towards accreditation as a premier education and training provider for an array of exciting new programmes. Central to this endeavor is the commitment to maintaining a team of exceptionally qualified staff. If you are driven by a passion for education and envision yourself contributing to our institution's growth, we invite you to be part of our journey. While we gear up for these forthcoming opportunities, we're eager to connect with individuals who share our dedication to excellence. To express your interest and be considered for possible future positions, we kindly request that you submit your CV via the following link. This will ensure that your profile becomes part of our talent pool for the upcoming expansion.


Job Purpose 

The Deputy Head of Operations is responsible and accountable for the management of academic operations as the Head of Operations.  The DHoO is accountable for the management of the certification, client services (customer services and experience) the academic operations coordinators and the admissions and all its processes and deliverables. In the absence of a Head of Operations, the DHoO will assume complete responsibility of managing the academic operations.

The Head of Operations will be responsible for strategic operations, systems and efficiencies e.g. stasy rollout, Management of relationships across departments and campus audits


Key Performance Claims 

Competencies Required:

Passion for education & customer service centricHigh level of problem solvingLeadership capabilities & ability to work effectively within a teamWorking systematically with excellent administration skillsAttention to detail & processesStrong application of MS Word & MS ExcelAssertive, strong interpersonal, communication & listening skillsAbility to successfully supervise and mentor subordinatesExcellent written and verbal communication skillsGood listening skillsAbility to meet deadlinesAbility to work under pressure and stressful environmentExcellent planning and organisational skills.Good conflict management skillsGood project management skillsGood decision-making skills

Quality Assurance:

Supports the implementation, management, compliance and monitoring of academic operations policies.Active involvement with ensuring policy compliance within all areas of academic operations.Responsible for implementation of assessment policies and strategiesEnsure that all assessments procedures and processes are adhered to.In the absence of the HAO, the DHAO approves all departmental documentation that goes out and communication to all stakeholders.Maintaining and developing relationships with all stakeholders including central support Senior Programme Operations Manager, students, parents, lecturers and other staffRegistrations/ Admissions and certification.Management of student registration records

Operational Management:

Responsible for ensuring the delivery of timetables from the academic operations coordinators team are time efficient and contributes to the overall academic delivery of the programme.Supervises the rollout of the assessments sittings and accuracy of results of formative, summative results release, results capturing, moderation and results release.Overseeing the campus readiness regarding programme semester start, student groups and timetables are captured and released on time.Responsible together with the Head of Operations for the sign off of the assessment schedules received from the central support Senior Programme Operations Managers, taking into consideration campus capacities to accommodate the students and assessment time table on campus.Managing and tracking the delivery of teaching material delivery to lecturers in line with programmes starts dates.Recruitment and processing the claims of the invigilators and interment contractors in the operations department.Second line approver for all invigilator claims/timesheets.Managing timelines of lecturer allocation to ensure the timetable timelines are met in accordance with programme start datesEngage with academic teams (PCs/ Lecturers etc) where necessary. Ensuring students complete in minimum time, PIPO management.

Student Support:

Works on IIE Intralink system and any other required IT systems.Supports the timeous response on all internal query resolution required in resolving student queries managed by the customer experience manager or otherIn the absence of the Head of Operations, represents the campus on any required CAT, Brand and campus committeesResponsible for ensuring system set up for the submission of assessmentsFocus on student queries and resolutionDispatch all faculty information to students.Hub interface, for student queries on registration or completion of qual.

Departmental Management:

Management of the back and front office teams within academic operations namely the academic operations coordinators, assessment officers and the admissions officers in ensuring compliance in all functions that are completed by the departmentsReporting to the Head of Operations on the functioning of each department and critical areas of improvementAssisting the Head of Operations in the recruitment of staff for the departmentResponsible for sourcing, screening, appointment, training, and management (including claim management) of invigilatorsResponsible for providing training and on boarding of new and existing staff in academic operationsSupports the Head of Operations with any internal or external audit process up to and including submission of improvement plan.Minimum Requirements:
4 years working experience including administrative duties & client services.3 years management experienceMinimum of a Bachelor’s Degree Business Management and Administration, an Honours Degree in the field of Business Administration would be advantageous.

Salary:

Market related.

For any enquires on this vacancy, you can send an email to: [email protected]. Please note CVs sent via email will be disregarded.

 Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.