Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The Deputy Head of Academic Operations is accountable for supporting the academic operations management including monitoring and implementing plans to improve operational efficiency of the department.

Duties & Responsibilities:

Academic Operations Plan Implementation

Carry out the requirements to implement the annual academic operations plan to support the operational rollout of initiatives such as registration, assessments and graduationMonitor the delivery targets and objectives for the operations team and report to the HeadSuggest corrective actions to improve and enhance operational delivery

Academic Operations Implementation

Upskill all new staff on how to conduct the registration process and oversee the roll-outCheck that all elements of the assessment process including results release, scripts collection, upload on the system, release of marks are completedImplement corrective actions as requiredReport on the achievement and status of all deadline and academic milestones as per the plannerMonitor that all deadlines are being adhered to for the moderation processCommunicate to stakeholders regarding changes in timetables, materials, assessments and general updatesOversee the distribution of academic reportsOversee that all documents and information are gathered to support the graduation process on campusManage academic meetingsChair Operations Meetings as required

Registration Process Coordination

Review and check academic progression have been implemented correctlySupport students in completion of documentationCheck that academic progression documents are completed correctlyRespond to and resolve queries
Customer Service Support
Implement the IIE customer service plan as aligned to campus needsCoordinate the customer service function for all full-time studentsCheck that student queries are resolved and deal with any outstanding queriesManage and oversee resolution of all IIEassist requests and queries
Monitoring of adherence to Academic policies and procedures compliance
Monitor the adherence to academic policies across operationsAssist the teams with all Internal and external auditsProvide input into annual policy and process reviewsReporting 
Compile registration process reports relating to numbers of student and issues experienced and submit to the HeadCompile status reports relating to the assessment process including system issues, deadlines and publishing of results and submit to the HeadCompile graduation status reports in terms of events planning and number of students that qualify to graduate and submit to the HeadCompile reports relating to IIEAssist ticket resolutionsPeople Management 
Conduct performance planning session, track and monitor performance in accordance with performance contracts Conduct performance reviews in accordance with policies and procedures and take corrective action where necessary Complete or Performance Management contracts and documentation Provide coaching and feedback to employees on how to improve and sustain their performanceManage Personal Development conversations and the completion of Personal Development PlansLead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service UnitConduct disciplinary actions as per the company’s policy and procedure, where necessary
Minimum Requirements:

Qualifications

Minimum

Bachelor’s Degree (NQF Level 7) qualification such as a Bcom or BBA. 

Advantageous

Postgraduate Degree (NQF Level 8) qualification such as a Bcom or BBANQF Level 5 Qualification in Project Management

Experience

Minimum

2 Years Academic Operations Officer experience 1 year People Management experience Advantageous 
1 Year Project Management Experience 


Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.