At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Demonstrator Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation. Core Competencies: + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers Direct Reports: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Prepares product for sampling. + Offers samples to customers. + Answers customers’ product related questions. + Explains products and makes suggestions on preparation. + Organizes items needed to do demonstration. + Insures adequate supplies are available. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Stocks supplies needed for demonstration. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Education and Experience: High school or equivalent experience. Less than six months of similar or related work experience. Physical Requirements: + Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Ability to do simple addition and subtraction; copying figures, counting and recording. + Must have the ability to have increased contact with people, interview or advise people. Working Conditions: This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment. Equipment Used to Perform Job: Grill and kitchen utensils. Contacts: Has daily contact with the general public. Are you ready to smile, apply today.