Job Title:

Delivery Project Executive

Job Description

What you’ll be doing

Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needsManages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectivesResponsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)Develops and directs client operational strategy ensuring adherence to contractual requirements and program performanceDirects and manages all components of capacity planning inclusive of resource groupsOwns success of the financial performance of client programsDirects and oversees client invoicing to ensure accuracyLeads client projects and initiatives to enhance program performanceNegotiates as a core team member in the delivery of our contractual obligationsCreation and execution of quarterly business reviews and executive review and reportingProvides significant input on budgets, financial analysis and pricing models
 

What you’ll need

Extensive experience leading service delivery strategyProven experience of managing operations within a contact centre environmentExperience managing P&LMastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associatesAdvanced Microsoft Office skillsProven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environmentDemonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level managementDemonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuityDemonstrated ability to lead and mentor team on developing lasting customer relationshipsExtensive understanding of the organization's business operations and industryAdvanced ability to comprehend, analyze, and interpretStrategic thinker with demonstrated ability to influenceDemonstrated ability to find win-win outcomes in negotiation

In addition you must hold the following: Matric, Clear criminal record and English Proficiency both written and spoken

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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