Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!
This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.
We are looking for a DELIVERY MANAGER based in our MADRID office, with at least 8 years of experience in IT Management.
Let’s get to know each other!
Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.
One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.
We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.
Your role
We are looking for a Delivery Manager based in our Madrid office, a key team in our technology ecosystem.
The Delivery role is responsible for onboarding entities’ resources into the Global Tech Hub, Act as a Single Point of Contact and End to End demand management. Coordinate migration plans to the Tech Platform and cross Tech Platform projects. He/She will be an escalation point and accountable for the service Delivery for the Entity or Global Business. This role acts in a service-oriented approach framed in a global context: multi-geography, multi-platform and multi-business where key factors are directly related to ensuring the best response times in terms of Service and Delivery. This role will also follow execution of cross Tech Platform projects and financial management (income, costs and savings) to report to Entities the status of IT services and delivery.
Technical integration functions
Ensures optimal infrastructure integration across technical platforms aligning with GTH strategies and business requirements
Aligns and collaborates with the entities´ Solutions Architects in CTO forums (i.e. ARF and ARB) to ensure technical architecture alignment from an early design and intent phases
Leads technical discussion to address infra solutions requirements for our customers, supporting medium to high complexity projects
Supports the technical infrastructure implementation of Global Business Solutions architectures
Project & Demand management
Ensure that the defined demand management process is followed, and all customer requests are captured and delivered
End-to-end customer view and local business interaction
Manage business demand from Entities, connecting with Products and Services Tech Hub providers
Manage IT demand from Global Business and local CIO prior to its acceptance
Demand acceptance (Technical design, economic and implementation plan)
Demand implementation and observance of process execution
Understand business projects requirements (ITxBusiness) in detail to formulate the delivery execution on time from Design to PTO
Service management
Design, evolve and keep updated Service Catalog SDS Hub and relation with technical catalog
Manage with clients and platforms the achievable and measurable Service Level Agreements (SLAs)
Prepare service level reports to communicate to the Entities
Provides a governance model for the KPI life cycle through a catalogue of indicators.
Define the rules and procedures for managing service requests,.
Defines the criteria and formats for creating dashboards for automating KPIs and reports.
What you’ll bring
You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills
If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:
EXPERIENCE & EDUCATION
+5 years’ experience as a Project or Delivery Manager, especially with Public Cloud projects (AWS).
Be used to the Agile ways of working
SKILLS & KNOWLEDGE
Experience with public cloud configuration, optimization and deployment.
Experience managing public cloud projects (AWS).
Knowledge in middleware technologies.
Knowledge on operations processes.
Innovation and collaboration capabilities.
High knowledge of high availability scenarios.
Take decisions and organize work teams.
Availability to travel abroad when necessary.
Good level of English.
The following would also be great...
Administration knowledge on banking sector.
Innovation and collaboration in POCs.
Good level of Portuguese.
What is the Be Tech! experience like?
Hybrid working model (working remotely some days and meeting with the team in the office on other days).
Flexible working hours.
Possibility of travelling to collaborate with teams in other countries.
Opportunities to develop your career in different overseas units and countries.
Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
Career plan to ensure your professional growth and that your efforts are duly rewarded.
Highly competitive salary and bonuses.
Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.)
Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive!)
What now?
If you like what you’ve read so far, you’ll like it even more once you’re on board... So why not join us?
If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander
visit our website https://www.betechwithsantander.com/en/home
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