Role Proficiency:

Independently deliver large and complex programmes within budget and schedule to meet the outcomes outlined. Adhere to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking financial operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes:

     Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers      Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals      Responsible for the P&L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%      Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY      Generate customer advocacy by constantly delivering high quality products within timelines      Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery      Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met      Drive Service Level management pre-empt and mitigate delivery risks      Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization   Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure   Improve and optimize the overall delivery process within budget   Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability   Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews   Effectively structure and drive SteerCo meetings

Measures of Outcomes:

     Revenue (Targets vs. Actuals)      Profitability (Targets vs. Actuals)      Digital Services Mix (Targets vs. Actuals)      Services Penetration Mix (Targets vs. Actuals)      Transformational Value delivered to client (as defined)      Customer Satisfaction      People Satisfaction      Conversion from Staff. Aug to Outcome based (or) managed capacity engagements      Number of unsolicited proposals (or) innovative ideas presented to customer   DSO Target (no overdue invoices from customer)

Outputs Expected:

Domain / Industry Knowledge:

Forecast the overall business requirements and market trends Have meaningful conversations with key client stakeholders
interpret the data and enhance the quality of the proposed solution Make useful recommendations based on existing gaps and recommend specific UST services and solutions Manage domain related project management issues in multiple projects Validate roadmap for customer strategy Review to contextualize the solution to the industry

Technology Concepts:

Recommend appropriate framework
approach
and solution to meet the functional and non-functional requirements Identify technologies and product relevant to UST in the short term (1 to 2 years) Guide solution response team Guide team
evaluate work products
and connect to technology officers in customer organization Identify and leverage the most appropriate tools

Profitability Management:

Create profitability sheet based on resource plan Enable outcome based pricing Present analysis to senior management Create cost benefit model using ROI
IRR and other management concepts Track and monitor profitability of projects on an ongoing basis Change pyramid
rate changes and other onshore / offshore changes

Pricing & Licensing Models:

Create an integrated pricing model Guide team members to apply pricing techniques Interact with relevant stakeholders during deal process Compare
contrast and choose suitable commercial models among those practiced in the industry Optimize key levers of the business model to make the commercial proposal competitive

Account Management Processes and Tools:

Prepare internal reports Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets
manage customer relations Work independently with account teams in mining account(s) Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies

Project Management:

Plan and manage engagements encompassing large and complex projects as defined within UST Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process Monitor complex integration / interdependence across work streams within the span of the project Implement best practices with measurable business value adds Set quality goals and processes Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.

Stakeholder Management:

Acts as escalation point for all issues specific to projects Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress Plans and supports vendor/partner management activities– vendor/partner assurance
procurement
invoice approvals Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)

Team Management:

Effectively manage the managers Resolves team conflicts with a proven ability to implement and communicate difficult decisions Maintains positive business relationships among internal stakeholders Demonstrates approachability and transparency in working with the team

Estimation and Resource Planning:

Review
validate and negotiate estimates across service lines Conduct resource planning (pyramid
people development) at an engagement level Conduct impact analysis for changes and analyse corresponding impact to overall estimates
resource loading Review project scope and schedule in project plan

Knowledge Management (KM):

Ensure that the KM plan / platform exists for all new joiners to the engagement Harness project level learning's across the engagement Promote continuous knowledge management Define and improve Knowledge Management Effectiveness for the engagement

Requirements Management:

Identify deviations in requirements gathering process with the customer Leverage UST capabilities
experience to identify solution accelerators
and value adds to the customer Assess the quality
content and coverage of the requirements gathered

Solution Structuring:

Customize UST service offerings for customer needs Provide thought leadership based on the pattern to come up with additional service offerings Carve out complex solutions / POCs for a customer based on their needs Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings
cost benefits Build strategies
standards and guidelines for existing services

Benefits Management:

Identify
track and report SMART benefits for a program Identify impact of the program to various stakeholders Identify impact of program environment changes on the benefits Measure and report outcomes on a defined frequency Devise an action plan if there is a risk of not realizing desired benefits Steer the program towards the desired vision and sustained and timely realization of benefits

undefined:

Steer the program towards the desired vision and sustained and timely realization of benefits

Skill Examples:

     Account level strategy planning      Identify project risks and define action plans to mitigate      Define a project plan by breaking it down into individual project tasks      Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications      Delegate tasks and manage team member contributions appropriately      Manage external contracted resources to achieve project objectives Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Knowledge Examples:

Project methodology including approaches to define project steps and tools to set up action plans Technologies to be implemented within the project Company business strategy and business processes Development and compliance to financial plans and budgets IPR principles and regulation Structured project management methodologies (e.g. agile techniques DevOps)

Additional Comments:

The Program Manager – IT Delivery (Asset Management) will oversee and manage the successful delivery of IT projects related to asset management, ensuring that all technology initiatives meet business objectives, are delivered on time, and are within budget. This role will coordinate cross-functional teams, manage multiple workstreams, and be the primary point of contact for all stakeholders involved in asset management-related projects and initiatives. The Program Manager will also be responsible for setting strategic direction, managing risks, and ensuring alignment between business needs and IT solutions. Key Responsibilities: Program Management & Delivery: Lead and manage the end-to-end delivery of IT projects and programs in the asset management space, including system implementations, upgrades, and enhancements. Develop and implement program plans, roadmaps, and timelines, ensuring that all project deliverables are completed on schedule and within scope. Monitor and report on program progress, including managing any changes to scope, timeline, or budget. Coordinate across multiple teams (IT, business units, external vendors) to ensure successful execution and delivery of projects. Stakeholder Management: Serve as the primary point of contact for key stakeholders including business leaders, project sponsors, IT teams, and external partners. Gather and prioritize business requirements related to asset management systems, ensuring alignment with organizational goals and objectives. Communicate project status, risks, and mitigation strategies to stakeholders regularly through status reports, meetings, and presentations. Facilitate collaboration across different business functions, ensuring all parties are aligned with the project’s goals and timelines. Risk & Issue Management: Proactively identify, assess, and mitigate risks that could impact the program’s success. Manage and resolve issues that arise during the lifecycle of the program, including escalation of risks or issues that require executive attention. Develop and implement risk management plans, including contingency strategies and corrective actions. Project Planning & Resource Management: Define clear project goals, deliverables, and timelines, and ensure adequate resource allocation to meet project objectives. Lead resource planning, forecasting, and management to ensure appropriate staffing and project support. Monitor project timelines and resource utilization to ensure optimal performance and address any resource constraints. Change Management & Process Improvement: Lead change management efforts to ensure smooth adoption of new asset management systems, processes, or tools across the organization. Work with business leaders and IT teams to identify opportunities for process optimization and continuous improvement in asset management systems. Ensure that new systems and processes are properly documented and that training is provided to relevant stakeholders. Budget & Financial Management: Oversee the financial aspects of IT delivery, ensuring projects are delivered within the allocated budget. Monitor program expenses, track financial performance, and ensure that cost overruns are identified and addressed in a timely manner. Reporting & Performance Tracking: Develop and implement tracking systems and performance metrics to monitor the success of the program and individual projects. Regularly report on the health of the program, tracking progress against milestones and key performance indicators (KPIs). Vendor Management: Manage relationships with external vendors and third-party providers involved in the delivery of asset management IT solutions. Ensure that vendor deliverables align with the program's objectives, timelines, and quality standards. Negotiate contracts, manage vendor performance, and handle escalations as needed. Leadership & Team Management: Lead cross-functional teams, providing direction, mentorship, and coaching as needed to ensure program success. Foster a collaborative and results-driven environment, promoting open communication and accountability among all team members. Key Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master’s degree or MBA is a plus. Relevant certifications such as Project Management Professional (PMP), Agile Certified Practitioner (ACP), or Scrum Master certification are highly preferred. Experience: 7+ years of experience in program management, with a focus on IT delivery and asset management systems. Proven experience managing large-scale, complex IT projects in a multi-disciplinary environment. Strong background in managing enterprise-level asset management solutions, systems, or platforms (e.g., ERP systems, CMMS, Asset Lifecycle Management). Experience with Agile, Waterfall, or hybrid project management methodologies. Experience in managing relationships with internal teams and externa