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We are currently seeking an experienced professional to join our team in the role of Delivery Head (Regional Head of Wholesale Infrastructure China).

Business: CTO

Principal responsibilities

· Report to the Global Head of Wholesale Enterprise Services on day-to-day delivery and take part in the organization strategy design and execution in support of delivering best-in-class infrastructure services for the business.

· Provide entity management responsibility for the Wholesale infrastructure teams in China and oversee the strategy execution in the region to ensure successful delivery of business values and outcomes.

· Manage the Technology Risk and Control portfolio for Wholesale on prioritized control areas and drive continuous improvements on control governance and effectiveness through adoption of AI and automation.

· Actively engage product end-users to understand customer requirements and work collaboratively with engineering teams and CTO to improve product efficiency and drive tangible business-aligned improvements and benefits to ensure operationally that new features deliver business value.

· Lead the development and adoption of the global infrastructure automation products, including and not limited to DIGS (Digital Infrastructure Global Services) platform, certificate renewal automation and lifecycle management, role-swap automation, technology upgrade automation as well as all other pre-existing and future technology products that will help take forward self-service enablement and process simplifications across all infrastructure change activities, operations, and service management tasks.

· Identify and lead other innovations / initiatives which will result in efficiency and quality improvements and uplift service resilience capabilities for the organization.

· Builds and maintains relations between the organizational end-users, the product teams and management teams across HSBC Technology.

· Collaborate with Service Management Disciplines and Service Management Practice resources to ensure adherence to the Service Management best practice and adoption.