WHO ARE WE Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition. Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers. POSITION SUMMARY We are currently seeking a Delivery Coordinator (Delco). The Delivery Coordinator (Delco) is responsible for ensuring the timely delivery of products and to communicate statuses and delivery plans to the Customer Service Representatives and the Delivery Assurance Manager. They are the main point of contact for internal customers. ESSENTIAL JOB RESPONSIBILITIES + Coordinate and direct internal and externals customer orders through the manufacturing process. + Respond to delivery related or product related inquires as needed. This includes direct communication with plant operations, shipping, and quality. + Daily engagement the Delivery Assurance Manager to identify delivery risks, barriers and delivery status. + Constantly looking to identify obstacles early, actively working to resolve those impediments, and escalate when needed. + Identify and participate in resolution of process flow routes to improve efficiency and reduce costs. + Maintain delivery schedules to ensure timely completion (horse blankets, LOB, etc.), Communicate clear and timely status’ through tools to upstream customers. + Work closely with site operations to ensure stable workflow of orders, priorities, and stock management (i.e., stagnant WIP, work order issues, holds). This includes direct communication with the Master Schedulers, Materials Managers and Central Planning Manager. + Some sites will require the Delivery Coordinator to schedule production. You will use site scheduling tools to set clear scheduling, adhering to capacity and specific site limitations. With sites that have a master scheduler, work closely to ensure timely release and correct flow of production orders. + Identify and direct resolution of process flow routes to improve efficiency and reduce costs. + Participate in cross-functional discussion in delivery clinics to identify root cause and prioritized corrective actions. + Identify and direct resolution of supplier capacity issues and drive action plans to mitigate delivery and capacity risk. EDUCATION AND EXPERIENCES + Minimum of 4 years’ experience in customer service in manufacturing or related industry. Aerospace experience preferred. Background in manufacturing environment preferred. + Associate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required. + Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint. + Experience with SAP or other another like ERP systems. + Ability to develop win-win relationships with customers. + Ability to work effectively in a team-based environment. + Ability to effectively present information and respond to questions one-on-one from groups or individuals. + Ability to solve practical problems, utilizing standard operating procedures. + Ability to interpret information furnished in written, oral and/or diagram form, to determine the best course of action among various alternatives. + Must have good analytical skills. + Must be well organized, can prioritize, maintain focus and follow through. + Understanding of process flows, lead-times and lean principles in a manufacturing environment. + Knowledge of all Production Control functions. + Ability to learn each product line’s capabilities and limitations. WHY CHOOSE SONACA NORTH AMERICA? We take care of our people. + 401(k) retirement savings plan with a percentage company-match contribution + Competitive wages + Paid holidays + Paid time off + Medical, dental, vision, life, and accidental insurance + Short-term disability + Long-term disability + Employee assistance plan — for access to counseling, consulting and other community resources + Wellness program + Tuition assistance Subject to eligibility, terms, and conditions This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time. Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials. Sonaca North America is an E-Verify Employer. Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer NOTICE ON FRAUDULENT JOB OFFERS It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”). This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process. Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings. Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.