Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

We’re hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).

In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.

If you love cars and have exceptional customer service skills, we want to hear from you!

Outdoor position - will be required to work in all weather conditions

What’s in It for You?  

Here’s a sneak peek at the benefits you could experience as a Cox employee:

A competitive pay and top-notch bonus/incentive plans. 

Exceptional work-life balance, generous time-off policies  

Comprehensive healthcare, with multiple options for individuals and families. 

Generous 401(k) retirement plans with company match. 

Professional development and continuing education opportunities. 

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

Extra perks like pet insurance, employee discounts and much more.

What You'll Do:

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

Provides direct communication to customers to ensure their expectations are met and service issues are resolved

Educates dealers on all Manheim products and services

Investigates, troubleshoots, and resolves customer problems and issues

Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)

Follow- up as necessary with mechanical shop to determine repair ETAs

Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team

Who You Are:

You can think on your feet and address issues promptly, maintaining a smooth auction process. You’re committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here’s more on what you have to offer:

Minimum:

A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.

Safe drivers needed; valid driver’s license required.

Strong communication and interpersonal skills.

The ability to perform at a high level and adapt within a fast-paced team environment.

The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.

Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.

Preferred:

1 to 3 years of auction experience or 2 to 4 years of dealership experience.

Previous experience in sales support role.

Cruise into the fast lane with us. Join Cox today!

MCCOX

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 11/27/2024