Dealer Relations Manager
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
As a Dealer Relations Manager, you’ll be responsible for growing existing and new customers into highly profitable, happy customers. You’ll work in Spireon’s highest growth division, New Car Franchise Dealer, selling and servicing our industry leading LoJack connected car solution. Territory is based out of Mid-Atlantic (DC/VA/MD).
With LoJack, automotive dealers connect, sell, and retain customers through an all-in-one lot management, consumer vehicle management and service retention tool. Our solution hits the sweet spot of today’s car dealer needs by reducing risk, driving sales process efficiency, CSI, F&I profit and service & sales retention. The DRM role is an extremely challenging and rewarding position as you will be the driving force behind Spireon’s dealer’s success.
What You’ll Do
Ensure a best in class customer experience through supporting onboarding, and leading account maintenance and profitability
Effectively manage the performance of your assigned accounts; including the dealer’s sell-through rate of the LoJack solution to consumers and managing monthly reorders.
Support the sales team by understanding products and services clients purchased; manage dealer relationships to answer questions about products, services and billing accuracy.
Partner with your auto dealers to build strong relationships and drive adoption of LoJack across all stakeholder departments including, sales, service, F&I, and store management
Achieve high customer satisfaction by quickly solving customer issues and proactively managing customer health, taking immediate action as needed for at risk accounts
Utilize Salesforce.com to document and drive the sales process with prospects and customers
Prepare presentations, support dealer training
Effectively manage your time and activity to meet the needs of existing customers will growing your overall book of business.
What You’ll Bring
5 years plus experience in a franchise dealership OR experience with large-scale integrated solution software sales to Automotive Franchise Dealerships required
Experience with B2B and B2C sales training and solution adoption.
High school diploma or general education degree (GED). Bachelor’s degree preferred.
Ability to establish and maintain strong, long-term customer relationships.
Develop product knowledge quickly and articulate how product impacts each department in the dealership.
Successful track record of reduced churn, customer satisfaction and maintaining strong relationships.
Proficient in technology/tools to drive the sales process: Salesforce, Word, Excel, PowerPoint, Zoom.com, LinkedIn, etc.
Experience working in a startup environment highly preferred
Up to 75% travel depending on size of region and distribution of dealerships including overnight stays
Ability to work extended hours and be “on-call” after regular business hours as needed
Self-motivated, team player who is resilient, comfortable with change, and detail oriented
Skilled communicator – both verbal and written
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.