**_Are you ready for what’s next?_** _Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._ Job Description: Cultivate and maintain good lines of communication between Mercury and dealer service teams. Measure and improve customer CSI tracking using internal, commercial, and programming tools to extract meaning from data; design analytic tables, reports, and dashboards; and develop qualitative and quantitative methods for characterizing data. This individual will also maintain a connection with Mercury’s dealer network to support dealer development. **GENERAL RESPONSABILITES :** **Primary Duties and Responsibilities:** + Assistant to the Director of US and Canada Mercury Service Operations | Customer Care + Support field staff. + Inventory and order processing + Fleet management + Build and maintain SalesForce and Power BI reports to support the business. + Update territory maps + Maintain New and Upgraded Dealer Tool Lists + Manage the Dealer Service Level Scorecard (DSLS), including monthly reports, upgrades, downgrades (April/October), and variance request processing. + Manage Customer Service Index (CSI) program and reports. + Maintain Service ISO Documentation + Obtain quotes and write Oracle requisitions for purchases. + Support key dealers in making specific training standards are being followed. + Communicate with internal teams to improve customer service. + Handle escalated consumer inquiries, including follow-up and all communications. + Perform other associated and adjacent duties as assigned. + Develop and Perform CSI / NPS training. + Provide product managers with monthly CSI reports relating to their products (voice of the consumer) + After-hour involvement may be required periodically + Minimal travel may be required. **Knowledge, Skill, and Ability Requirements:** + Ability to independently make decisions and solve problems. + Detail-oriented, resourceful, and able to manage shifting priorities. + Verbal and written skills necessary to communicate effectively with all levels of the organization. + Positive attitude and upbeat demeanor + Self-motivated with a strong customer focus + Ability to understand and adapt quickly to new technologies and systems. + Ability to remain calm and positive in stressful situations. + Working knowledge of Salesforce or other CRM software + Proficient in M.S. Office (Word, Excel, PowerPoint, PowerBI) + Desire to rapidly learn customer service policies and become well-trained in product knowledge that can be critical for offering quick and accurate customer assistance. **Education Requirements:** + **Minimum requirements:** 5+ years of experience in a sales or customer service role + **Desired requirements:** bachelor’s degree in business, marketing, management, or related field _Next is Now!_ _We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process._ Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled EEO is The Law - click here (https://www.eeoc.gov/employees-job-applicants) for more information Brunswick (https://www.brunswick.com/job-candidate-privacy-notice) and Workday (https://www.workday.com/en-us/service-privacy.html?&\_rda=/company/service\_privacy.php) Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com . \#Brunswick Corporation - Mercury Marine