Job Description: Job Title: Facilitator Location: Joplin, Missouri Employment Type: Full-time In office or remote Job Summary: Are you passionate about making a difference in healthcare? Join our team as a Facilitator and play a crucial role in our Health Home program! We're seeking an organized, detail-oriented individual with excellent communication skills to help coordinate care and improve outcomes for our clients. This position offers the opportunity to: + Work with a dedicated healthcare team + Gain valuable experience in healthcare administration + Directly impact the well-being of those we serve + Develop skills in care coordination and reporting + Contribute to improving community health outcomes As a Facilitator, you'll be responsible for managing day-to-day tasks, tracking client activities, and submitting reports to the Department of Mental Health. You'll serve as a key resource for the Healthcare Homes team and other clinical teams, ensuring smooth operations and compliance with regulations. This role requires a compassionate individual who can balance administrative duties with the mission of providing quality care to those in need. Joplin, Missouri offers a welcoming community with a low cost of living and plenty of outdoor recreational opportunities. Known for its friendly atmosphere and small-town charm, Joplin provides easy access to big-city amenities while maintaining a relaxed pace of life. From exploring local parks to enjoying the vibrant arts scene, you'll find a great work-life balance in this growing Midwest city. The Facilitator position offers… + All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more + Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits + Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost + Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement Key Responsibilities: + Coordinate day-to-day tasks of the Health Home program, ensuring efficient operations + Track client activities and prepare monthly reports for the Department of Mental Health + Provide clerical support and assistance to the Healthcare Homes Director and team + Maintain user accounts and monitor agency usage as a Cyber Access Practice Administrator + Offer technical support for Care Manager and Cyber Access systems + Ensure timely completion and submission of required client screenings and reporting measures + Attend state-required meetings and trainings to stay current with program requirements + Collaborate with the Quality Assurance team to maintain compliance with established procedures + Assist in distributing reports to treatment teams and community providers as needed Education and/or Experience Qualifications: + High school diploma or GED required Additional Qualifications: + Proficiency in Microsoft Office and Microsoft Access + Excellent communication and organizational skills + Ability to implement innovative programs and adapt to changing requirements + Must complete New Hire Orientation and all required training, including Relias, at the beginning of employment and annually thereafter + Valid driver's license, acceptable driving record, and current auto insurance required + Must successfully pass a background check, including criminal record and abuse/neglect screening + Physical ability to sit and stand for extended periods (2-4 hours), occasionally lift up to 50 pounds, and perform other essential job functions Keywords: Healthcare, Facilitator, Health Home, Care Coordination, Medical Records, Healthcare Administration, Patient Care, Cyber Access, Care Manager, Healthcare Compliance We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Firefly is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot + 200 locations + 4 states + 19 subsidiaries and/or affiliates + 5k+ employees