About the Team The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents. About the Location Hybrid Position: This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs. Fully Remote Position: This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire. About the Job ABOUT THE DATA SCIENTIST ROLE The Analytics and Insights team consists of highly business-oriented Strategy and analytical professionals that use Big Data to generate break-through insights to deliver top- and bottom-line growth for the company. As part of the customer experience group, our focus is on loyalty, personalization, digital and services, but we operate throughout the business. As a Data Scientist, you will collaborate on a wide array of business and technical problems with a diverse set of cross-functional partners across Marketing, Data Engineering, Digital and others. You will use data and analysis to identify and solve Marketings biggest problems. You will influence personalization strategy across marketing and digital channels, be focused on impact, and collaborate with other teams. Reporting to the Director of Data and Analytics, the Data Scientist will: Leverage various data science methods such as machine learning, statistical modeling, and causal inference to understand customer behavior and optimize the marketing experience. Develop personalization strategies for marketing that can be deployed across multiple channels including Email, sms, push, and digital. Write code to effectively process, cleanse, and combine data sources in unique and useful ways, often resulting in curated ETL datasets that are easily used by the broader team. Enhance and maintain current data science capabilities including churn, clv, product recommenders and others. QUALIFICATIONS AND SKILLS Ability to get procure and manipulate large-scale, complex data from a variety of systems (Snowflake, DataBricks, Medalia, on prem, web tool, etc.), experience reshaping data to ensure it is in right structure for analysis, filtering and removal of outliers. Demonstrated experience with cloud tech for data and analytics solutions (Google Cloud) Strategic thinker, deeply curious and passionate about leveraging data to answer complex business questions. Fluent in SQL Proficiency in Python, R or similar scripting language Experience in distributed data processing systems (Hive, Redshift, Presto, Snowflake, DataBricks) Prior experience in applying statistical methods to experiment design. A proven track record of excellent judgment and creative problem-solving skills on short and long term projects. Experience communicating and working across functions to proactively drive solutions. EDUCATION AND EXPERIENCE This position requires a bachelor’s degree or equivalent in Data Science, Data Analytics, Information Management Systems, or a related field, A deep understanding statistical concepts such as selection bias, probability distributions, and conditional probabilities Must also have 3+ years of related, professional experience in an analytical role. Experience performing data science and/or analytics in a retail setting is ideal. About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.